Question 1

Can I book a room before I arrive in the UK?

Accepted Answer

Yes, most international students book their accommodation online before arriving. You can complete the entire process, from choosing your room to signing your contract and making payments.

Question 2

Am I allowed to smoke or vape inside the property?

Accepted Answer

No, smoking and vaping are not permitted inside any of the buildings.

Question 3

Are there students from my country living here?

Accepted Answer

Yes, the properties welcome students from a wide range of countries, creating a friendly and inclusive community, with residents from the UK and around the world.

Question 4

Can I arrange for deliveries to my accommodation before I move in?

Accepted Answer

No, parcels cannot be accepted before the tenancy start date due to limited storage space.

Question 5

Can I arrive before my tenancy starts?

Accepted Answer

Early arrival may be possible depending on room availability. You must contact the site team in advance to request and confirm an early move-in.

Question 6

What if I have an issue with my room?

Accepted Answer

If something is not working properly or you notice a maintenance issue, report it through the online portal or at reception. The maintenance team will arrange a prompt repair.

Question 7

How secure are your properties?

Accepted Answer

The buildings are very secure, with 24/7 CCTV, secure key fob access, and on-site management or security teams.

Question 8

How do I connect to the internet?

Accepted Answer

All rooms include free high-speed Wi-Fi. Connection details are provided upon arrival, and support is available 24/7 if needed.

Question 9

Can I book a viewing?

Accepted Answer

Yes, you can arrange a viewing by contacting the property directly or booking online. Virtual tours are also available if you cannot attend in person.

Question 10

Can I book if I'm under 18?

Accepted Answer

Yes, bookings are accepted from students aged 17 at the start of their tenancy. A guarantor and additional paperwork will be required.

Question 11

Can I bring a pet?

Accepted Answer

No, pets are not allowed in the properties.

Question 12

Can I bring a TV?

Accepted Answer

Yes, you may bring your own TV.

West Village, Glasgow

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Pay In Instalment

Mode Of Payment

Guarantor Requirement

House Rules

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FAQs