Question 1

How do I book?

Accepted Answer

Simply click the book button on the room type you want, you can then follow the instructions on the screen to secure your room. If you have any issues or questions, please get in touch with the Residence Team at your chosen location.

Question 2

Can I choose a certain room?

Accepted Answer

Absolutely! You can choose the floor, flat and room numbers should you wish to. Residence Teams can advise you on the best room to suit your needs.

Question 3

Can we book as a group?

Accepted Answer

Of course. For locations with cluster flats, booking with your friends can easily be arranged. You just need to let them know who you want to live with and they can do their best to put you together. Please note, this is subject to availability and more likely to be possible the sooner you book.

Question 4

How do I find out who I am living with?

Accepted Answer

They don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via residents groups that are shared prior to check-in or by asking your site team to provide you with information such as gender, year and uni.

Question 5

When can I move in?

Accepted Answer

Around two months before the big day, you will be invited to book a move-in slot. You can choose the time that works best for you. If you have specific needs around accessibility or travel arrangements, please let them know at this stage.

Question 6

What is the cancellation policy?

Accepted Answer

They work on a 5 day “cooling off” period. This means that should you need to, you can cancel your booking within 5 days of signing your tenancy agreement, as long as you have not yet moved in. If you need to cancel after the “cooling off” period, they’ll allow it in certain circumstances, like if your UK visa is refused or you don’t make the grades for your chosen university. Just make sure to send us your UCAS notification or visa refusal documentation within 72 hours of receiving it. You can also transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. We’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.

Question 7

How do I book a viewing online?

Accepted Answer

Simply contact the Residence Team via their contact form to make a viewing appointment. You will receive a confirmation email if the viewing time is confirmed.

Question 8

What if I have additional needs?

Accepted Answer

They have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact your Residence Team directly.

Question 9

What happens if my student loan is late?

Accepted Answer

If it’s late, please contact the Residence Team at your location as they will be able to advise you.

Question 10

What do I do if I am not totally satisfied?

Accepted Answer

They want you to love your time living with them, but they understand they might not always get it right. They take all complaints seriously and will try their best to fix any issues as soon as they are made aware of them.

Question 11

Can I have pets?

Accepted Answer

As much as they love pets, unfortunately, they’re not allowed in their accommodation unless they are registered service animals – sorry!

Question 12

Do I need a TV Licence?

Accepted Answer

Yes, if you want to watch TV (including online) in your room you’ll need to have a valid TV Licence – unless they tell you they’re covering it.

Base Glasgow, Glasgow

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Cooling Off Period

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