Question 1

Where is Opto Village located in Luton?

Accepted Answer

Opto Village is located at 4 Dumfries St, Luton, LU1 5FT, United Kingdom, close to the city centre.

Question 2

How close is Opto Village to the University of Bedfordshire?

Accepted Answer

The University of Bedfordshire is approximately 0.42 miles away, making it a short walk from the property.

Question 3

Where Will I Find My Parcels?

Accepted Answer

Property provides tracker for Parcels Postage, Parcel Collection, Parcel Tracker.

Question 4

Do they accept young professionals?

Accepted Answer

They can accept students and young professionals.

Question 5

Can I have a pet in my apartment?

Accepted Answer

Unfortunately, property don't have the facilities to cater for pets . Regardless of any agreement between landlord and agent, buildings leaseholder agreements between the freeholder and landlord strictly prohibits pets, meaning this is not authorized in any property.

Question 6

How do I fix maintenance problems in my apartment?

Accepted Answer

Maintenance issues must be logged via app.

Question 7

Where is my Deposit Protected?

Accepted Answer

Your deposit will be protected within 30 days of your move-in with the Deposit Protection Service (DPS) or Tenancy Deposit Scheme (TDS).

Question 8

What is a Tenancy Deposit Scheme?

Accepted Answer

In 2007 the UK Government started the government-approved tenancy deposit scheme (TDP), making it a legal requirement that if you rent your home on an assured shorthold tenancy (AST) the deposit must be protected with a registered company, the schemes in England are: Deposit Protection Service MyDeposits Tenancy Deposit Scheme There are separate TDP schemes in Scotland and Northern Ireland.

Question 9

Why is a third-party scheme used?

Accepted Answer

To protect both tenant and landlord and provide a fair, non-bias deposit return. The tenancy scheme oversees any claims made by each party and makes a final decision on what costs can be claimed from the deposit.

Question 10

How do I secure my deposit with a scheme?

Accepted Answer

During the application process, your property manager will reqest the deposit funds up-front and will secure your funds with the Deposit Protection Service. Once this has been done, the DPS will contact you via email to set up an account. This is done in the first 30-day of you starting your tenancy with us.

Question 11

What is a Guarantor? Do I Need One?

Accepted Answer

A guarantor is someone who agrees to pay your rent if you do not meet the payment, for example, a parent or close relative. In the incident that you do not pay your rent, landlords and letting agencies can ask your guarantor to pay instead. If you can prove you earn above our affordability threshold you do not need a guarantor. property affordability criteria is: minimum income of 2.5 x the monthly rent If you do not meet this threshold, you must provide a UK-based guarantor who earns minimum of 3 x the monthly rent i.e. if your monthly rent is £700 and you earn £1500 per month, 2.5 x £700 = £1750. As this is above your monthly pay it would qualify you for a guarantor who earns 3 x the monthly rent. This does not apply to Luton properties. If you are applying for properties based in Luton you must have a guarantor, regardless of income.

Question 12

Do I get my room clean?

Accepted Answer

Property offer cleaning services for all room types, starting from GBP 20.

Opto Village, Luton

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