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Clear and transparent policy for refunds, timelines, and responsibilities.
At Acolyte Living, we strive to maintain transparency in all our dealings. This Refund Policy outlines the conditions under which refunds are processed for different types of fees. Please read this policy carefully to understand your rights and responsibilities regarding refunds.
The Booking Fee collected at the time of securing a student's accommodation is non-refundable as a general principle. This non-refundable nature applies regardless of a change of mind, personal circumstances, or withdrawal by the student. An exception shall, however, be made in cases where the booking cannot be honored due to the accommodation provider's unavailability, administrative error, or cancellation directly attributable to the provider. In such circumstances, Acolyte Living shall process a full refund of the Booking Fee.
The Service Fee and Platform Fee are charged for the operational, administrative, and technological support rendered by Acolyte Living. These fees shall be considered refundable only under one specific condition:
If Acolyte Living fails to provide accommodation options in accordance with the mutually agreed criteria established at the time of student onboarding.
In the event of such non-fulfilment, the Service Fee and Platform Fee shall be refunded in full. Refunds, where applicable, shall be initiated following internal verification and shall be completed within a period of ten (10) to twenty (20) working days from the date of approval. No other circumstances shall qualify for a refund of these fees.
All payments made by students towards accommodation rent, deposit, or allied charges directly to the landlord, property owner, or accommodation provider shall be governed exclusively by the terms, policies, and refund rules of the said landlord or provider.
Acolyte Living acts solely as an intermediary and does not exercise control over landlord policies regarding cancellations, forfeitures, or deductions.
Consequently, Acolyte Living shall not, under any circumstances, be liable for refunding, reimbursing, or compensating such amounts, whether in full or in part.
Students and clients are strongly advised to review and understand the landlord's terms before remitting any deposit or rental payment.
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