Legal Terms & Conditions

Terms & Conditions

Please read these terms carefully as they govern your use of our website and services. Your trust and understanding are important to us.

Effective Date: 01 September 2025
Last Updated: 01 September 2025

Important Legal Agreement

By using our website and services, you automatically agree to these terms and conditions. If you do not agree with any part of these terms, please do not use our services. These terms are designed to protect both you and Acolyte Living.

Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Acolyte Living Pvt. Ltd. website located at www.acolyteliving.com ("Website"), and all related services provided by Acolyte Living Pvt Ltd ("Acolyte Living," "Company," "we," "our," or "us"). By accessing or using our website, platform, or services, you agree to be bound by these Terms, whether or not you register an account. If you do not agree, you must not use the Website or our services.

Definitions

Account: Your registered profile on the Acolyte Living platform.
Booking Fee: A non-refundable fee charged for securing a booking.
Platform Fee: A fee for using the Acolyte Living platform to find and compare accommodation.
Service Fee: A fee for Acolyte Living's facilitation services in securing accommodation.
Third-Party Services: Any services or products offered by third parties through the Website.
User, "you," or "your": Any individual accessing or using the Website or services.
Your Data: Any information you provide to us through the Website or other communication channels.

General Website Terms of Use

Most areas of our Website are accessible without registration. Certain services require creating an Account.

You are responsible for ensuring that access and use of our Website is legal in your jurisdiction.

We may suspend, withdraw, or restrict Website access at any time for maintenance, upgrades, or security.

Intellectual Property Rights

All content, including text, graphics, images, software, and trademarks, is owned or licensed by Acolyte Living. You may print or download content for personal, non-commercial use only. Any other use (e.g., redistribution, modification) requires our prior written consent.

Service Access and Restrictions

You agree not to:

Use automated tools (bots, scrapers) without permission.

Interfere with the Website's operation or security.

Copy, distribute, or exploit Website content except as permitted under these Terms.

User Conduct and Prohibited Activities

You must not upload, post, or transmit content that is:

Defamatory, obscene, threatening, discriminatory, or unlawful.

Harmful (malware, viruses, spam).

Infringing on third-party rights.

We may suspend or terminate your Account for violations.

Privacy, Data Protection, and Cookies

We collect and process Your Data to provide services, communicate with you, and partner with accommodation providers, payment processors, and relevant authorities.

Your Data may be stored outside India and subject to local data laws.

We comply with the Digital Personal Data Protection Act, 2023 (India) and GDPR/UK GDPR where applicable.

Cookies are used for essential functions, analytics, personalization, and targeted ads. Blocking cookies may affect experience.

Third-Party Services Disclaimer

We are not responsible for:

  • •
    The quality, legality, or accuracy of any third-party services.
  • •
    Payment disputes, cancellations, or refunds relating to third parties.

We do not provide visa services, university admissions, or travel arrangements. Our role is limited to student accommodation support.

AI Interaction Disclaimer

We may use AI-powered chat or voice bots. By using these tools, you acknowledge that:

AI responses may be inaccurate or outdated.

Confirm important details with a human representative.

We are not liable for decisions made solely based on AI responses.

Registration and Account Security

Accounts are for single users only. Do not share login details.

You are responsible for securing your password.

We may suspend or disable accounts for security or policy violations.

Payments, Fees, and Refund Policy

Prices are subject to change without notice.

Payments accepted via approved methods (e.g., Stripe, Razorpay). Transaction fees may apply.

Refund Policy:

Booking Fee: Non-refundable except if booking is canceled due to provider's unavailability or error.

Service Fee & Platform Fee: Refundable only in cases where Acolyte Living is unable to provide accommodation options as per the agreed criteria. Any such refund will be processed within 10–20 working days.

Accommodation Rent/Deposit: Subject to landlord's terms. Acolyte Living is not responsible for refunds.

Program-Specific Terms

Refer & Earn Program

Rewards are issued after the referred user completes the booking and minimum stay.

Self-referrals prohibited. Fraud results in disqualification.

Price Match Guarantee

We match lower prices found on competing student housing marketplaces if reported before booking.

Room Replacement Service

Subject to landlord's lease terms and approval.

Acolyte Living is not liable to find replacement tenants. However, we can guide the student if required.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability will not exceed the total fees you paid us in the 12 months prior to the claim.

Indemnity

You agree to indemnify Acolyte Living against claims, damages, and expenses arising from your breach of these Terms or misuse of the Website.

Force Majeure

We are not liable for failures caused by events beyond our control (e.g., natural disasters, pandemics, strikes, government actions, internet outages).

Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

We may also initiate proceedings in your country of residence if required.

Contact Information

Questions about our Terms or Services?

Email Support

info@acolyteliving.com

Address

7th Floor, Kothari Avenue,
Tonk Road, Bapu Nagar,
Jaipur, Rajasthan – 302015, India

CIN: U80903RJ2021PTC074781

GST: 08AAVCA1643F1ZK

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