Privacy Policy

Acolyte Living ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website, services, and platforms.

Acolyte Living is a student accommodation consultancy headquartered in London, UK. Our mission is to provide trusted housing solutions to international students, particularly from India, while maintaining the highest standards in data protection and privacy.

We may collect the following data directly from you or through partners:

• Full name, date of birth, nationality
• Contact information including email address and phone number
• University, course, and academic status
• Emergency contact and guarantor information
• Preferences for accommodation (location, budget, room type)
• Payment and transaction data
• Cookies and usage data from our website

We may also collect sensitive data such as dietary preferences or health conditions when necessary and with your consent.

Your data will be used for the following purposes:

• Booking and managing student accommodation
• Communication and support before and after arrival
• Marketing (only with your consent)
• Feedback and satisfaction surveys
• Compliance with legal obligations
• Fraud prevention and security monitoring

We rely on the following legal bases:

• Performance of a contract
• Legitimate interest
• Consent (for optional services and marketing)
• Legal obligation

We may share your data with:

• Accommodation partners (e.g. Chapter, Urbanest, Unite Students)
• Payment service providers
• Government or university entities if legally required
• Trusted agents or consultants supporting student placement

We ensure all partners comply with data protection laws and only use your data for agreed purposes.

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request erasure of data
• Object to or restrict processing
• Withdraw consent
• Lodge complaints with the Information Commissioner's Office (ICO)

To exercise these rights, contact us using the details below.

If you have any privacy-related questions or concerns: