Question 1

Does Oakhill Duplex have on-site management or maintenance support?

Accepted Answer

Yes, Oakhill Duplex has on-site management and maintenance support. The professional team is dedicated to addressing any inquiries and repair requests that residents may have. Supportive staff of Oakhill Duplex respond quickly to ensure students have a safe, comfortable, and convenient stay.

Question 2

Can I view Oakhill Duplex before booking?

Accepted Answer

Yes. You can view Oakhill Duplex before booking. We offer both immersive 360° virtual tours and in-person viewing, allowing you to see the authentic condition of the rooms and facilities. Plus, all the photos and videos on our website are verified. Select your ideal room at Oakhill Duplex and click the Apply / Enquire button to get in touch with our dedicated rental consultants. They will arrange a viewing based on your preferred date and time.

Question 3

What kitchen appliances are included in Oakhill Duplex?

Accepted Answer

Rooms at Oakhill Duplex usually include essential kitchen appliances, such as a refrigerator, oven, and microwave. Some properties may also provide a kettle, toaster, freezer, or dishwasher, depending on the room type.

Question 4

Is Oakhill Duplex only for students?

Accepted Answer

Yes, Oakhill Duplex is designed only for students, ensuring a secure living environment for all residents. Proof of student status, such as an enrolment letter or student ID, is usually required at the time of booking.

Question 5

When can I move in to Oakhill Duplex?

Accepted Answer

Your official move-in date is the start date of your tenancy agreement. The check-in date and address are clearly stated in the rental contract, and we will also send out a reminder email nearer the time of check-in. It's suggested to check in during working hours, e.g., 9:00 and 17:00, as staff will be ready to welcome you without any delays. If you arrive outside working hours, don't panic! There'll be staff on duty at Oakhill Duplex. Just mention it beforehand in the email.

Question 6

How do I collect my key?

Accepted Answer

You can collect your keys from the reception at Oakhill Duplex on move-in day, during your pre-booked check-in period. Please prepare your photo ID and booking confirmation in advance for a smooth and secure handover. The on-site staff may ask for some personal information or ask you to fill out a personal information form. You will then get your room key and welcome pack.

Question 7

What do I need to bring when moving into Oakhill Duplex?

Accepted Answer

You only need to bring your clothes, bedding, and essential documents when moving into Oakhill Duplex. The student flat comes furnished with a comfortable bed, study desk, chair, and storage space, ensuring residents a convenient and swift move-in. To make it feel more like home, consider bringing room decor with personal touches and kitchenware such as cutlery, crockery (plates, bowls), glasses, and cooking utensils (pots, pans). It's suggested to deliver bulky items like bedding and kitchenware upon arrival, or buy them from local shops nearby.

Question 8

What if something in my flat stops working? Will I be charged for repairs?

Accepted Answer

There are two ways for residents to report damage to appliances like the kettle or microwave provided: Log a maintenance request in the rental portal or app. Go to the reception, explain the situation, and apply for a repair. Whether you'll be charged for repairs depends on the cause of the damage. If you use the appliance properly and it breaks on its own, you will not be charged. You are only liable for the cost of repair or replacement if the damage was caused by your negligence, abuse, or vandalism.

Question 9

I've moved into my room, what do I need to do now?

Accepted Answer

Congratulations on your move into Oakhill Duplex! Now that you've got your keys, the first thing you need to do is inventory all the items in your room. Be sure to note down any existing damage or missing items with evidence like photos, and inform the apartment of any broken furniture, flooring, etc. promptly. This avoids disputes over the cost of room damage when you move out. Next, connect to the Wi-Fi, unpack your belongings, and make the space feel like home. After these, you could start exploring the communal areas of the building and surrounding neighbourhoods, meeting your flatmates, and preparing for school. Remember to register with local services for an easier life for the coming academic year: Doctor (GP): It's essential to register with a local doctor soon after you arrive. The reception team can provide a list of nearby options. Bank Account: If you're an international student, now is a good time to get your UK bank account set up. Full-time students also need to submit the Council Tax Exemption Form to be exempted from council tax.

Question 10

Can I smoke in my room at Oakhill Duplex?

Accepted Answer

No, neither smoking nor vaping is allowed in Oakhill Duplex student accommodation. This rule applies to all the personal and communal areas in the building, such as bedrooms, bathrooms, and kitchens. Also, please do not smoke near other residents' windows, as the unpleasant smell of smoke may drift into their rooms. You can smoke or vape in the designated smoking areas of Oakhill Duplex.

Question 11

Are there communal areas for socializing at Oakhill Duplex?

Accepted Answer

Oakhill Duplex offers communal areas furnished with comfortable sofas and tables, designed for residents to relax and socialise. These areas, such as social lounges, are ideal for unwinding after a day of lectures, hosting small gatherings, making new friends, and experiencing diverse multiculture. Oakhill Duplex student accommodation is more than just a room, but a vibrant community.

Question 12

Do I need to schedule a time for my check-in at Oakhill Duplex?

Accepted Answer

The check-in date and the detailed address for Oakhill Duplex are specified in the tenancy agreement. You must check in at the scheduled time for a smooth and efficient arrival. So, please make sure to read your contract carefully for relevant information. If any exceptional circumstances require rescheduling your check-in, please re-arrange a new time with Oakhill Duplex team by email or phone.

Oakhill Duplex

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