Question 1

When is the due date for rent payment?

Accepted Answer

The payment deadline for regular contracts booked for less than 51 weeks in 2024 is approximately August 2024. Please refer to the contract for the specific time and the apartment operator’s interpretation shall prevail.

Question 2

How to pay rent?

Accepted Answer

To pay the rent, you need to log in to the apartment account for payment, and you can pay by swiping your card (supporting credit card or debit card)

Question 3

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you check in successfully, the Booking Fee will be deducted from your rent and will not be refunded.

Question 4

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you successfully check in, the Booking Fee will be deducted from your rent and will not be refunded.

Question 5

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 6

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 7

Do I pay as much as the contract calls for?

Accepted Answer

It is important to make sure that your rent matches the amount the apartment requires. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 8

Is the apartment safe?

Accepted Answer

All iQ apartments are equipped with closed-circuit television monitoring systems and on-site security personnel are on call 24 hours a day. And each apartment building is equipped with smart access control. Tenants are not allowed to open the door for non-tenants of the apartment.

Question 9

Does the apartment provide cleaning service?

Accepted Answer

Your own room needs to be cleaned and kept clean. The apartment is responsible for the hygiene of common areas such as social spaces, reception, laundry etc.

Question 10

Can I have pets?

Accepted Answer

Sorry, iQ apartments do not allow any pets, please do not bring them in.

Question 11

Can I smoke in the apartment room?

Accepted Answer

No, all iQ apartments are non-smoking. However, smoking is allowed in designated areas outside. Do not smoke near the windows of other rooms, as the smell of smoke may waft into other rooms.

Question 12

Can I book an apartment under the age of 18?

Accepted Answer

All students staying in student accommodation in England and Wales are also able to book if they are 18 years of age or over at the time of move-in. Consult your dedicated consultant for details.

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