Question 1

Can I change rooms after check-in?

Accepted Answer

The apartment will try to arrange it. If a room is available and you have an understandable reason for wanting to change, the apartment can communicate to change rooms, please note that the price difference will be charged for changing rooms.

Question 2

Do you provide kitchen supplies and bedding?

Accepted Answer

These items are not included in your room as they tend to be personal items. However, we've partnered with UniKitOut and Rise & Fall (an eco-friendly option), so you can buy everything your room needs and have it ready for you when it arrives.

Question 3

What materials should be prepared when moving in

Accepted Answer

Upon check-in, the apartment front desk will need to see a form of photo identification (passport, driver's license, etc.). Proof of studies from your university, preferably an offer, will also be required, and the apartment may also require a copy for their records and upon request from the local council.

Question 4

Is there a fee for booking a room?

Accepted Answer

Once you have selected your Nido room, a refundable deposit of £100 is required to secure your stay.

Question 5

does my room have internet

Accepted Answer

Yes, we have high speed Wifi in every Nido so you can always be connected. More information on how to connect will be provided upon your arrival.

Question 6

does someone clean my room

Accepted Answer

Your stay does not include housekeeping. You can however contact the Nido team to book your cleaning for a small fee.

Question 7

Are there any additional value-added services?

Accepted Answer

We work hard to make sure everything is covered during your stay. To clarify, your rent does not include the following items: Some of our Nidos have vending machines in them. All snacks and beverages in the vending machines will be at your own expense. You can pay for your laundry on a pay-as-you-go basis or book your room cleaning at reception for a flat fee. If you need any bedding, towels and/or kitchen equipment during your stay, you can purchase them through UniKitOut. We've partnered with UniKitOut to give you a wide selection and deliver to your door.

Question 8

When will my deposit be returned?

Accepted Answer

The apartment will hold your deposit with the TDS agency until it is returned to you. At the end of your rental period, the property will refund the deposit to you after inspection of the room. If the room is artificially damaged, the compensation will be deducted from the deposit.

Question 9

Does the apartment have a laundry room? How much does laundry cost?

Accepted Answer

All nidos have laundry. You have 24 hour access to the washer, dryer and ironing board. For real-time washer/dryer availability, download the Circuit Laundry App. Prices for laundry and dry cleaning can be found in your welcome book, which you will receive upon check-in. Payment is done by pay-as-you-go card, which can be purchased at the machines in the laundry room. If you have any questions about laundry please speak to a member of the team who will be happy to help.

Question 10

How about warranty?

Accepted Answer

The apartment's maintenance team is available 5 days a week to help with any issues. They can also be used in emergencies on weekends. If you experience any maintenance issues during your stay, simply log them on your maintenance portal (full information can be found in your welcome book). The team will update you on the progress of the work and book a time with you to enter your room.

Question 11

Can I bring visitors into my room?

Accepted Answer

There is no requirement for visitor frequency during the day. A guest may stay up to eight consecutive nights within a month if there are overnight visitors. All guests must be over 18 years old. You must sign in when guests check in and they must have photo ID to enter the building.

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