Question 1

How can I find out who I am living with?

Accepted Answer

For privacy reasons, we will not disclose the names of residents, but you can learn about who you will be living with through the resident group shared before check-in, or you can ask your dorm team for some information, such as gender, year, and school.

Question 2

When can I move in?

Accepted Answer

About two months before your selected check-in date, you can schedule a move-in time that suits you. If you have special accessibility requirements or travel issues, please let us know at this time. If you need to check in early, we can help arrange that as well; just contact your residence team, and they will inform you of the available times and prices.

Question 3

Do I need to pay a deposit?

Accepted Answer

Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask that you pay the rent in advance, which will be deducted from your first rental payment. You could say it's like a little gift for yourself, and by September, you'll appreciate its convenience!

Question 4

Can I cancel after making a reservation?

Accepted Answer

We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days after signing the lease, as long as you haven't moved in, you can cancel. If you go beyond the "cooling-off period," you can still cancel in certain situations, such as if your UK visa is denied or if you fail to meet the admission requirements of your chosen university. You just need to provide the UCAS notification or the visa refusal document within 72 hours of receiving the relevant notice. If you find a suitable replacement tenant, you can transfer the lease to them, and we will conduct a qualification review. Once confirmed as eligible, they can take over your lease.

Question 5

What should I do if I have special requirements?

Accepted Answer

We offer permanent accessible rooms that meet your needs, as well as temporary adjustable adaptive rooms. If you need more information, please contact the housing team directly.

Question 6

What should I do if my student loan is late?

Accepted Answer

If your student loan payment is late, please contact the housing team at your location for advice.

Question 7

How do I pay my rent?

Accepted Answer

You can make a payment by logging into the Concurrent Portal using your reference number and password. Payment methods include direct debit or bank transfer.

Question 8

As an international student, how should I pay my rent?

Accepted Answer

As an international student, you can pay rent through bank transfer (Transfermate) or by credit card (please note that credit card payments may incur a transaction fee). For more information, please refer to your booking documents or contact the accommodation team.

Question 9

Can I bring pets?

Accepted Answer

Although we love pets, we regret to inform you that pets are not allowed in the accommodation area unless they are registered service animals.

Question 10

Does my room include bedding and other supplies?

Accepted Answer

Our room is unfurnished, so you can set it up according to your needs. If you need bedding or kitchen supplies, we partner with unikitout.com, where you can purchase the items you need and have them delivered to your door. Use code NOW10 to enjoy a 10% discount.

Question 11

Can I let my friend stay in my room?

Accepted Answer

You may invite friends to stay, but each resident can have a maximum of one overnight guest, and they cannot stay for more than two consecutive nights. This is provided that these activities do not disturb or inconvenience other residents.

Question 12

Can I bring a rice cooker/electric pressure cooker?

Accepted Answer

Sorry, we don't allow rice cookers or electric pressure cookers, as their high voltage may pose safety risks.

Caledon Court, Aberdeen

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Available Room Types

Platinum En Suite

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Bronze Studio

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Gold Studio

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Platinum Studio

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Silver En Suite

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Silver Studio

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Bronze En Suite

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Gold En Suite

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Platinum Sky View En Suite

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Available Room Types

Platinum En Suite

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Bronze Studio

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Gold Studio

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Platinum Studio

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Silver En Suite

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Silver Studio

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Bronze En Suite

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Gold En Suite

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Platinum Sky View En Suite