Causeway View

Checked out recently having studied for my MA. I liked the hostel. Close to Aberdeen and close by to two large markets. I would like to express my gratitude to Joe. He was so very polite, friendly, supportive and accommodating. He helped me find a job and was so supportive when I needed it most. I will always be grateful for his words of encouragement. God bless him.

I previously lived here in both an ensuite and a studio. Before moving in, I didn’t know that the ensuite meant nine people sharing one kitchen. The kitchen often looked like a garbage dump. Is this good for students’ mental health? After I reported this issue to the front desk, a staff member named Curry (or Kerry) offered me an accessible studio. At first, I was told the price would be £168 per week. However, when I went to the front desk to make the payment, a tall female staff member said the price was £174 per week. I told her that another staff member had previously quoted £168, but she asked me to provide proof. This made me feel like you have to record every conversation just in case, especially since I had just arrived in Scotland and there was a language barrier, so I had no choice but to accept the situation. Because I had never lived in an accessible room before, the experience felt very depressing. There was also no signal in the room. My friend complained twice that she couldn’t reach me by phone. For an international student studying in UK with limited family support, this was not a very friendly student accommodation and staff team.

I met good friends over there and staff members were polite and nice but not always helpful sadly. This latter point is entirely due to the policy of the new owner Homes For Students. Things were so much better before the shift of property. The former owner wasn’t choking both students and employees. Students weren’t freezing in their rooms with the old heat system, now they are because of this new heat control system just so the owner can cut his energy spending. Broken stuff was quickly fixed (unlike this lift that you took 5 months to repair). There was no hypocrisy nor lies, now it’s full of that. I have so much more example to give but I will stop here because I feel no resentment for you. For the sake of both your staff and students, please rethink your policy.

Not as bad as some of these reviews. Yes the move from Unite to HFS was a bit of a mess and some of the things happening is a bit sketchy. I really don't why they would get rid of Joe he made the place actually really good to be. He was a really nice guy who really seemed to care about us as people and the accommodations. The place without him is a bit quiet. he always had good vibes and always smiling. We miss him actually. Staff are good though. Hanna and another i cannot recall her name. Regular events like sports and movies. But i would not be staying after this year as i had problems with wifi and heating. Fixing stuff is also very slow and things at times just dont get fixed at all. But the place is very cool - very close to city centre and Abdn Uni. People giving 1 stars for this place is very very very low and i do not see the point in leaving such a low review.

I would not recommend Causeway View and I would strongly recommend future students look carefully at other options before signing here, especially considering how expensive it is for what tenants actually receive. Throughout my tenancy there were repeated administrative failures, poor communication, and ongoing issues that were never properly resolved despite being raised multiple times in person and by email. One of the biggest issues was the payment system. After the accommodation transferred from Unite Students to Homes for Students, the handover was clearly badly managed. Staff themselves repeatedly admitted this and said that students who booked under Unite were all experiencing issues. Despite this, tenants were never properly informed about changes to payment systems, accounts, or access. A rent payment I made temporarily went missing during this period, and staff could not tell me where the money was or whether it had been allocated correctly. After that, the official Kliq payment app did not work properly for months. I repeatedly reported this both in person and over the phone, including staff members physically trying and failing to log in themselves, but nothing was fixed, and I am still waiting for the follow up email despite these issues being raised last year. Reception responses were often unhelpful despite most staff being friendly on a personal level. On one occasion, while trying to resolve the ongoing Kliq/payment issue, a staff member was particularly dismissive, rolling his eyes, blaming the “bad handover,” and telling me to “just leave it with them.” I had already raised the issue multiple times politely and was simply trying to access a functioning payment system. Nothing was followed up afterward There were also issues affecting basic safety and access. My keycards suddenly “expired” during an active tenancy with no warning, leaving me locked out of both the building and flat during severe winter weather and snow warnings in Aberdeen. (This happened three times, and to my flatmates too).No apology or explanation was given. Maintenance and communication around repairs were also poor at times. In one case, our kitchen lost power, shutting off the fridge and freezer, and the initial response from staff was essentially that they were unsure how to deal with it and we might need to wait until Monday. In another instance, I reported a broken toilet and still had no working toilet the following day. After having to chase the issue up myself, I was eventually told they didn't have a replacement part, saying they ''would work something out'', but nobody had communicated this to me beforehand. The recurring issue was not just delays themselves, but the lack of communication and the expectation that tenants would repeatedly follow up for updates on essential maintenance problems. To be fair, the rooms themselves are modern and look nice initially, and the location is convenient for Aberdeen University students. However, I found the rooms got dusty extremely quickly and needed constant cleaning, with surfaces seeming dusty again almost immediately. The most frustrating part is reading the replies to other reviews that mention issues, where management responses constantly say to contact reception/front desk, but many of these issues HAD already been repeatedly reported through the proper channels with little to no resolution. Overall, the accommodation was extremely poor value for money and caused unnecessary stress throughout the tenancy.