Question 1

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 2

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 3

What is Internal “Health checks” for hot cities’ bookings？

Accepted Answer

Students will be asked to provide their university offer or a screenshot of the university portal showing their name and enough information to confirm the student has completed the application process.↵↵For a small sample of students, Supplier might check with their university partners if they can confirm the offers and information are genuine.↵↵If the student doesn’t reply to any of the 3 attempts, Supplier will have a red flat to this booking.↵↵If Supplier still cannot get any contact from the student, Supplier will cancel the booking.

Question 4

When I make a reservation, is the advance rent paid a deposit? How to refund?

Accepted Answer

Advance Rent is prepaid rent, used as a deposit. After you successfully check in, Advance rent will be deducted from your rent and will not be refunded.

Question 5

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 6

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 7

My check-in time is inconsistent with my appointment time (check in slot), and is it possible to che

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click "Edit" in the check in summary of the Unite APP, and then choose a new check-in time that suits you. The apartment will also provide emergency contact information, which can be dialed at the entrance of the apartment or in a prominent place at the front desk. Alternatively, you can call the apartment's emergency control center (UK number) on 03003031611, and they will coordinate staff to help you.

Question 8

When is the due date for rent payment?

Accepted Answer

Please log in to the Account of Unite Students, enter the Booking page, and click on the Tenancy agreement file. In the YOUR PAYMENT SCHEDULE BREAKDOWN part of the document, you can find the deadline for paying rent and the corresponding rent amount. [DATE] is the rent payment deadline (the format is day/month/year) [AMOUNT] is the amount of rent that needs to be paid

Question 9

How to pay rent?

Accepted Answer

There are two ways to pay the apartment rent, online payment or bank wire transfer 1. For online payment, please log in to the Account of Unite Students, click the Payments page, enter the rent amount to be paid in the dialog box, click the Pay button, and enter the payment card information. If it is a British savings card, select the Debit card type (the corresponding Billing address needs to be changed to a British address), if it is a Chinese credit card, select the Credit card type (the billing address remains the domestic address) 2. For bank wire transfer, please log in to the Account of Unite Students and click Booking page, download the Bank Transfer Info file, communicate with the bank in advance, and bring the corresponding materials to the bank counter or self-service money transfer machine for remittance. In the remittance postscript, please fill in the personal reservation information (refer to the content required in the bank_tranfer_info file). The wire transfer does not arrive in real time , please be sure to wire transfer 1-2 weeks before the deadline to ensure that the funds arrive on time. Since the bank will charge a cross-border payment service fee, please pay the required rent + service fee when paying the fee to ensure that the full amount arrives.

Question 10

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 11

Can I choose a roommate?

Accepted Answer

If you have other small partners who book together, you can contact our consultant teacher of uhomes, and we will try our best to help you arrange

Question 12

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Harriet Martineau, Birmingham

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Large Ensuite

Features

ONE BED FLAT

Features

Medium Ensuite

Features

WHEELCHAIR ACCESSIBLE ENSUITE

Features

Available Room Types

Large Ensuite

Features

ONE BED FLAT

Features

Medium Ensuite

Features

WHEELCHAIR ACCESSIBLE ENSUITE

Features

Community Amenities

Book Your Room

Available Room Types

Large Ensuite

Features

ONE BED FLAT

Features

Medium Ensuite

Features

WHEELCHAIR ACCESSIBLE ENSUITE

Features

Available Room Types

Large Ensuite

Features

ONE BED FLAT

Features

Medium Ensuite

Features

WHEELCHAIR ACCESSIBLE ENSUITE

Features

Fees & Payments

House Rules

Cancellation Policy

No Visa No Pay

No Place No Pay

Refund Guarantees Time Limit

Details

Pets Policy

Double Occupancy Policy

Renewal Policy

Early Move-in Policy

Refund Policy

Room Assignment Policy

Room Change Policy

Subletting Policy

Harriet Martineau FAQs

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