Question 1

How to report a maintenance issue?

Accepted Answer

If you need repairs, you can report any maintenance issues through the Concurrent App, and our apartment team will address your requests as soon as possible!

Question 2

Can I smoke?

Accepted Answer

All of our student accommodations are smoke-free, including all types of e-cigarettes. You can smoke in the designated smoking areas outside the building or in the courtyard.

Question 3

Is The Toybox Birmingham a good location for students?

Accepted Answer

Of course, The Toybox Birmingham is a short bus trip for 10-30 minutes to all the major universities in Birmingham, including Aston University (13 min bus) and Birmingham City University (10-14 min bus), University College Birmingham (16 minutes), and more. Frederick Road and Five Ways bus stops are both a 5-minute walk, as well as the Five Ways train station. Nearby is the Fiveways Entertainment Centre, ensure everything on your doorstep like store, restaurants, pubs, and clubs.

Question 4

What room types does Toybox Birmingham offer?

Accepted Answer

Toybox Birmingham offers 4 types of Studio (Classic, Premium, Premium City View, Premium Accessible)and 6 types of En-suite (3 Bed, Premium 3 Bed, City View, Premium City View, 5 Bed, Premium Accessible) rooms.

Question 5

What amenities are onsite at The Toybox student accommodation Birmingham?

Accepted Answer

The Toybox offers a variety of amenities to enhance your living experience, including social spaces for relaxation or meeting new people, a free state-of-the-art gym, and spacious study rooms perfect for group projects. Additional facilities include card-operated laundry, a games room for tournaments, an outdoor social space to enjoy the British summer, and a secure bike store. The residence team is available 24/7 for support, and a full calendar of social events keeps you engaged. For your safety, the building is equipped with CCTV, a security team, and secure room entry with Fob Systems.

Question 6

What's included in the rent at The Toybox

Accepted Answer

Rent includes superfast broadband, contents insurance, all-inclusive bills, and Wi-Fi throughout the building.

Question 7

When should I book student accommodation at The Toybox?

Accepted Answer

All of the room options at The Toybox experience strong demand throughout the academic year, with some being fully booked even before exam results are announced. We recommend reserving your spot as soon as possible to guarantee availability.

Question 8

Can I view The Toybox student accommodation before booking?

Accepted Answer

Of course, you can book both virtual and personal tours with our consultants to view The Toybox student accommodation. We also provide real photos, videos, lives, and 3d views.

Question 9

Can we make a group reservation?

Accepted Answer

Of course. For locations with cluster apartments, it is easy to arrange bookings with friends. Just let us know who you would like to live with, and we will do our best to accommodate your request. Please note that this depends on room availability, and booking in advance will make it easier to arrange.

Question 10

How can I find out who I will be living with?

Accepted Answer

For privacy reasons, we won’t disclose names, but you can find out who you will be living with, such as their gender, grade, and school information, by checking the resident group shared before your move-in or asking your apartment team.

Question 11

When can I move in?

Accepted Answer

About two months before your move-in date, you will be invited to schedule your move-in time. You can choose the time that works best for you. If you have any special requirements regarding accessibility or transportation arrangements, please let us know at that time.

Question 12

Do I need to pay any deposit?

Accepted Answer

Unlike other providers, we do not require a security deposit to secure your booking. However, we do require the rent to be paid in advance, which will be deducted from your first month's rent (you can think of it as a gift to yourself when September comes!).

The Toybox

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