Booking and Reservation Process To apply for and book a flat or bedroom at a Collegiate UK-managed property, you must pay £100 to reserve the room (described herein as "Reservation Rent"). This payment is made at the time of booking through our online booking system. You will have 3 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement and will be offset against the amount due. To cancel your booking, you must notify us in writing by sending an email to the property you booked with. Cancellation Policies No Place, No Pay Eligibility: This policy is available only to first-year undergraduate or first-year postgraduate students. Conditions: You must inform us within 7 days of receiving your university place rejection. You must provide a written rejection letter from your chosen university/college. The final date to submit this evidence is 30th August. Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid. No Visa, No Pay (International Students) Eligibility: This policy is applicable only to first-year undergraduate or postgraduate international students coming to the UK. Conditions: You must inform us within 7 days of receiving notification that your visa application has been declined. You must provide an official notification from the visa authorities. The final date to submit this evidence is 30th August. Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid. Cancellation by Us In the unlikely event that we have to cancel your booking, we will notify you in writing and provide you with alternative accommodation. If the alternative accommodation is not suitable, you will have the option to cancel your booking and receive a full refund of any rent paid. General Conditions Any refund due will be processed within 14 days of receiving the necessary evidence. This policy does not affect your statutory rights. If you have extenuating circumstances that prevent you from taking your place at university or your room with us, you will need to provide evidence of your circumstances. Cases of this nature are considered on a case-by-case basis. Please contact the residence you booked at to enquire and to understand what evidence may be required.

Booking and Reservation Process To apply for and book a flat or bedroom at a Collegiate UK-managed property, you must pay £100 to reserve the room (described herein as "Reservation Rent"). This payment is made at the time of booking through our online booking system. You will have 3 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement and will be offset against the amount due. To cancel your booking, you must notify us in writing by sending an email to the property you booked with. Cancellation Policies No Place, No Pay Eligibility: This policy is available only to first-year undergraduate or first-year postgraduate students. Conditions: You must inform us within 7 days of receiving your university place rejection. You must provide a written rejection letter from your chosen university/college. The final date to submit this evidence is 30th August. Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid. No Visa, No Pay (International Students) Eligibility: This policy is applicable only to first-year undergraduate or postgraduate international students coming to the UK. Conditions: You must inform us within 7 days of receiving notification that your visa application has been declined. You must provide an official notification from the visa authorities. The final date to submit this evidence is 30th August. Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid. Cancellation by Us In the unlikely event that we have to cancel your booking, we will notify you in writing and provide you with alternative accommodation. If the alternative accommodation is not suitable, you will have the option to cancel your booking and receive a full refund of any rent paid. General Conditions Any refund due will be processed within 14 days of receiving the necessary evidence. This policy does not affect your statutory rights. If you have extenuating circumstances that prevent you from taking your place at university or your room with us, you will need to provide evidence of your circumstances. Cases of this nature are considered on a case-by-case basis. Please contact the residence you booked at to enquire and to understand what evidence may be required.