Question 1

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click paymet to enter the interface, you can check the rent payment deadline on the contract, please pay the rent before the due date.

Question 2

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 3

Is an installment purchase possible?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay the rent in three installments, in September, January and April. If you do not have a valid UK guarantor, full rent must be paid 1 month before the start of the contract.

Question 4

How to pay rent?

Accepted Answer

1. Online payment: Enter the Student Portal interface of your apartment, click payment to enter the payment interface, tick the items that need to be paid, and click pay to proceed to the payment interface to pay. Please note that the type of payment card must be one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron, please ensure that there is sufficient credit, fill in the account information accurately, and the bank opens and supports this payment behavior. Payment cards do not need to be present in person. 2. Bank remittance: Please contact the apartment to obtain the receiving account information under the guidance of the consultant, and then complete the corresponding payment in the bank. Please note your name and ID to facilitate the identification of the apartment, and the wire transfer will take several working days to arrive, so you need to arrange payment in advance. 3. Payment by phone: call the apartment and provide account information to complete the payment. 4. On-site payment: Students who have arrived at the local area before the rent payment deadline can choose to pay on the spot at the front desk of the apartment.

Question 5

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

The deposit is a deposit and is not deductible from the rent. After the booking is completed, your deposit will be handed over to a third-party agency in the UK to keep the deposit. It will be refunded according to the degree of damage to the room facilities (severe damage) until the end of the lease period when you check-out Some or all of the deposit may be deducted, so you must report for repairs in time if any facilities in the room are damaged)

Question 6

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in.

Question 7

Can I check in early?

Accepted Answer

Students who need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the contract and paying extra rent

Question 8

Do I need to pay property taxes?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying housing tax. Proof of housing tax exemption must be provided by the university, if you do not have this on check-in because you have not registered for a course, please ensure you have the university name and student ID number with you.

Question 9

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 10

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 11

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 12

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Bentley House, Birmingham

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