Question 1

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 2

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 3

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click the panyment to view the interface, you can check the rent payment deadline, please pay the rent before the due date.

Question 4

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click panyment to view the interface, you can check the rent payment deadline and pay the rent online with Visa/Master card, please pay the rent before the due date. Please note that the type of payment card must be one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron, please ensure that there is sufficient credit, fill in the account information accurately, and the bank opens and supports this payment behavior. Payment cards do not need to be present in person. 2. Bank remittance: Please contact the apartment to obtain the receiving account information under the guidance of the consultant, and then complete the corresponding payment in the bank. Please note your name and ID to facilitate the identification of the apartment, and the wire transfer will take several working days to arrive, so you need to arrange payment in advance. 3. Payment by phone: call the apartment and provide account information to complete the payment. 4. On-site payment: Students who have arrived at the local area before the rent payment deadline can choose to pay on the spot at the front desk of the apartment.

Question 5

Is an installment purchase possible?

Accepted Answer

Apartments under Frseh are paid rent in four installments by default

Question 6

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 7

How to pay the deposit? Will there be a refund?

Accepted Answer

The deposit will be open for payment 10 days before the start of the contract. Since the standards of each apartment building are different, the amount of the deposit and whether it needs to be paid will vary. Please log in to your payment interface to check whether you need to pay the deposit and the corresponding amount. When moving out of the apartment later, the apartment will determine the refund amount of the deposit based on the property status of the room.

Question 8

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

The deposit is a deposit and is not deductible from the rent. After the booking is completed, your deposit will be handed over to a third-party agency in the UK to keep the deposit. It will be refunded according to the degree of damage to the room facilities (severe damage) until the end of the lease period when you check-out Some or all of the deposit may be deducted, so you must report for repairs in time if any facilities in the room are damaged)

Question 9

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 10

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in.

Question 11

When can I move into the apartment?

Accepted Answer

A few weeks before you arrive at the dormitory, the management team of the dormitory will invite you to register for check-in time, and the apartment will send you an optional check-in timetable as soon as possible. You can also log in to the student portal of the apartment to complete the registration in the system.

Question 12

Can I check in early?

Accepted Answer

Students who need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the contract and paying extra rent

Dun Holm House, Durham

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Bronze En Suite River View

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Silver En-Suite

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Silver En Suite River View

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Platinum En Suite

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Gold En-Suite

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Gold En Suite River View

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Platinum En Suite River View

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Silver Studio

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Silver Studio River View

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Bronze En-Suite

Features

Bronze Studio

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Gold Studio

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Gold Studio River View

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Platinum Studio

Features

Platinum Studio River View

Features

Available Room Types

Bronze En Suite River View

Features

Silver En-Suite

Features

Silver En Suite River View

Features

Platinum En Suite

Features

Gold En-Suite

Features

Gold En Suite River View

Features

Platinum En Suite River View

Features

Silver Studio

Features

Silver Studio River View

Features

Bronze En-Suite

Features

Bronze Studio

Features

Gold Studio

Features

Gold Studio River View

Features

Platinum Studio

Features

Platinum Studio River View

Features

Community Amenities

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Available Room Types

Bronze En Suite River View

Features

Silver En-Suite

Features

Silver En Suite River View

Features

Platinum En Suite

Features

Gold En-Suite

Features

Gold En Suite River View

Features