Question 1

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment or search in the mailbox, click Review My Contact to enter the contract review interface, and check the rent payment deadline on the contract. The specific time is subject to the due date of the contract. The corresponding key information is [Balance] The current total amount to be paid for this payment item [Due Date] Payment deadline (format day/month/year) Please pay the rent before the due date

Question 2

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click Review/Pay Statement to enter the payment interface, then tick the items that need to be paid, and click pay to enter the payment interface. The apartment supports online credit card payment (credit card is supported) or bank transfer 1. For online credit card payment, please ensure that the payment card type is one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Carefully fill in the cardholder information, and please ensure that the payment card has sufficient credit, and the bank is opened and supports payment behavior. Please note that payment cards do not need to be present in person. 2. Bank remittance, the apartment supports pay to study and other methods to register information, and then complete the corresponding payment in the bank. However, please note that wire transfers can take several business days to arrive, so payment needs to be arranged in advance.

Question 3

Regarding the reservation for 21/22, what should I do if I cannot check in due to delay factors?

Accepted Answer

If the student cannot arrive in the UK before October 21, provide relevant proof and apply for cancellation of the apartment. Apartments will be reviewed and decided case by case, so there is no strict uniform standard.

Question 4

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 5

Can I choose a roommate?

Accepted Answer

If you have other small partners who book together, you can contact our consultant teacher of uhomes, and we will try our best to help you arrange

Question 6

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 7

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 8

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 9

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 10

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 11

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 12

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

iQ The Pad, Egham

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Bronze En Suite

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Available Room Types

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Bronze En Suite

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Gold Studio Plus

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