Renslade House

Living at Renslade House has been an amazing experience. The staff are lovely and very supportive. There were various events held during my stay which was a great way to meet new people and feel at home. Would definitely recommend 💯 Thank you so much for all the lovely staff members for all their hard work. …

This place is very good for student. Staffs are so nice and very helpful. The location is perfect, not too far from university but also very close to convenient store (m&s , boots, costa , burger king)

My time at Renslade House this year has been nothing but great. It goes beyond the accommodation itself but the amenities too like the cinema room the gym and the lounge where you can have a bigger space to eat with others. There are two spacious study rooms where you can book one for yourself and others. And most importantly the events held at the accommodation. The team at Renslade House go out of their way to make everyone feel at home which can especially be helpful for people coming from far away. Any issues or worries you have they are always there to support and assist you in any way. If you’re thinking of wanting to live in a studio I would highly suggest Renslade House. You’ve got several grocery stores just a 5 minute walk away. There’s a Domino’s and a Burger King as well if you’re feeling like a takeaway. I hope your stay here is as enjoyable as mine has been.

I have been living at Renslade House in Exeter for two years, and my experience has been consistently positive. The accommodation is very clean and well-maintained, making it a comfortable place to live. The staff members are extremely helpful and friendly. They are always ready to assist with any questions or issues. One of the highlights is the view, especially the rooms facing the River Exe, with beautiful riverside scenery that creates a relaxing atmosphere, and the price is very reasonable, offering great value for money overall.

Very disappointing experience with staff during check-in and check-out. On the first day of checking into the accommodation during arrivals week, there was a clear lack of flexibility and consideration from the team. My arrival pass stated I could arrive before 18:00, however the team said that the office would close at 17:30 instead. As I was unable to arrive by that time due to poor traffic, I was told my options were either staying in the attached hotel for 3 nights (as it was a Friday and the office would not repoen until Monday) or arrange for someone local to pick up the keys on my behalf. The lack of support or understanding from the staff made for a very poor start to my stay at Renslade. The check-out process was equally frustrating. Communication from the team was poor regarding check-out, and on the day of the check-out inspection, I waited over an hour after my agreed timeslot for the inspection, despite going down to reception multiple times and even phoning them. When the staff finally arrived to conduct the inspection, there was no acknowledgement or apology at all for the delay, despite having wasted an hour and a half of my time. As a paying customer, this is unacceptable. The accommodation itself is well located with good facilities. However, there were noticeable issues with my room, including very shoddy paint jobs. Although these were reported and logged by staff (half a year ago), no action was taken during my stay. Overall, while the accommodation has potential, the experience was let down by poor communication and a lack of professionalism from staff.