Question 1

What is the apartment's policy regarding COVID-19?

Accepted Answer

In light of the COVID-19 situation, where students are unable to travel due to travel restrictions, or universities/colleges are closed/postponed term start dates due to illness, students can request to postpone the start date of 2021/22 leases accordingly without charge . All that needs to be done is to provide relevant information as soon as possible.

Question 2

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click Review/Pay Statement to enter the payment interface, then tick the items that need to be paid, and click pay to enter the payment interface. The apartment supports online credit card payment (credit card is supported) or bank transfer 1. For online credit card payment, please ensure that the payment card type is one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Carefully fill in the cardholder information, and please ensure that the payment card has sufficient credit, and the bank is opened and supports payment behavior. Please note that payment cards do not need to be present in person. 2. For bank remittance, please contact the apartment to obtain the transfer account under the guidance of the consultant, and then complete the corresponding payment in the bank. However, please note that wire transfers can take several business days to arrive, so payment needs to be arranged in advance.

Question 3

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 4

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 5

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 6

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 7

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 8

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 9

What should I do if I need to report for repair?

Accepted Answer

Report repairs by using apartment software. If there is no APP in the apartment, you can report for repair through the front desk of the apartment

Question 10

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 11

What's in the room?

Accepted Answer

All rooms are furnished, but students need to bring their own bedding and kitchen utensils.

Question 12

Can I bring my own appliances?

Accepted Answer

For health and safety reasons, students are not permitted to bring certain electrical devices. These include rice cookers, microwave ovens, slow cookers, space heaters, refrigerators, dishwashers, humidifiers, smoke machines and electric blankets.

Humber Portfolio, Hull

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Available Room Types

1-Bed Flat

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3-Bed and above

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2-Bed Flat

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Available Room Types

1-Bed Flat

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3-Bed and above

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2-Bed Flat

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Community Amenities

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Available Room Types

1-Bed Flat

Features

3-Bed and above

Features

2-Bed Flat

Features

Available Room Types

1-Bed Flat

Features

3-Bed and above

Features

2-Bed Flat

Features

Fees & Payments

House Rules

Cancellation Policy

The conditions in the prescribed period are cancel

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Pets Policy

Double Occupancy Policy

Humber Portfolio FAQs

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