Question 1

Is it possible to book under 18 years old?

Accepted Answer

The property will accept your booking without any restrictions if you are over 18 in your first semester of university, or an adult over 18 must be a co-signer of your tenancy agreement and must accept the terms.

Question 2

When do I pay rent?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay your rent in three installments, in September, January and April. If you do not have a valid UK guarantor, full rent must be paid by August 1 month before the contract start date. Please note that the rent due must have been paid upon arrival for check-in. There may be other installment options.

Question 3

Can I pay rent from overseas?

Accepted Answer

You can pay your rent online by logging into your student account, by bank transfer, or by phone with a credit or debit card.

Question 4

When is the discount deducted from my rent?

Accepted Answer

All discounts offered will be deducted from your final rent payment.

Question 5

What will happen to my deposit?

Accepted Answer

Your deposit will be deposited into a deposit protection scheme where it will be held securely throughout the academic year and will be returned to you at the end of the contract in accordance with the terms of the contract. The deposit you pay when you make your application cannot be used for instalments as this is secured by the Deposit Protection Scheme for the duration of your tenancy.

Question 6

What do I need to bring when I move in?

Accepted Answer

When you come to collect your keys, you will need to bring some photo ID, such as a passport.

Question 7

Will there be parking when I check in?

Accepted Answer

Some apartments offer paid parking, please contact your property team directly if you would like to book a car park.

Question 8

Are pets allowed?

Accepted Answer

Pets of any kind are not permitted except for registered assistance dogs.

Question 9

Can I request to change rooms during my rental?

Accepted Answer

You will need to make a formal request to the accommodation team at the property you are living in. If you request a room change during the tenancy, you will also receive new documents confirming the room change details, which will need to be signed or accepted online. If your new room is more expensive, you and your guarantor are responsible for the higher rent from the date you get it.

Question 10

Do I have to move out during the holidays?

Accepted Answer

Your room is yours for the entire contract period and you do not need to move out during study breaks.

The Pavilion, Leeds

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