Tribeka

The staff were incredibly friendly and always willing to help whenever I needed anything. The location was excellent, making it very convenient to get around, and the room was modern, clean, and equipped with great facilities. I really enjoyed my stay here.

The accommodation is great, but Rob and Ty are the real highlight. Whenever something breaks, they show up like a Formula 1 pit crew, quick, calm, and somehow fixing everything first try. As long as it’s between 9 and 5, of course, because even elite pit crews have working hours. I don’t even stress anymore when something stops working. I just know it’ll get sorted. Solid place to live, elite maintenance team. Honestly, half the stuff probably breaks just to feel important.

Upon moving in, my room was horrible. The bathroom was disgusting with poo left in the toilet. The room floor was sticky, scrubbing it didn’t even do the job, along with dead insects and bogies on the curtains. I asked the cleaners to give it a look to clean, they refused until I went to reception. Reception was not really helpful an often are rude sometimes. Cleaners gave me disgusting looks and kept speaking about me in their language. They seemed frustrated that I even asked them to do their job. Elevators are ALWAYS broken. Security is terrible. Door locks are ALWAYS broken with drunk and homeless guys entering other flats. The location is good however, it depends which way you face as if you face the back end it will be very loud at night due to the bars in the area. DO NOT RECOMMEND FOR SUCH AN EXPENSIVE PRICE.

Bad customer service and theft in this accommodation !! Since I've been living here for two years, since it first opened, I feel compelled to share the real reason for the ""positive"" reviews. Spend a moment reading a rating that is four or five stars. Because management provides incentives for positive reviews, the majority of them are empty, also notice how all the good reviews came all within a couple of days and mention free goodies rather than anything about this accommodation at all. They use it as a cover for some very important issues. I'll start with the positive because I want to be fair. It's an unbeatable location. The maintenance staff is effective sometimes lol, and willing to help. But to be honest, the management and office staff are so terrible that they overshadow the few positive aspects. The building was managed by a different company last year, and the manager was really challenging to work with. They had a management change this year, and although the new manager is somewhat more capable, it's still unclear how she ended up being appointed. But the assistant manager is the true problem. She is wholly inappropriate for her role. She speaks to you in a demeaning, passive-aggressive manner whenever you bring up a grievance or a significant problem, making it obvious that she is not interested in helping. It calls into question the prestige student living hiring practices, as nothing about this is prestige, you would think that for a position that involves only dealing with customers, they would screen for basic interpersonal skills or at the very least, offer sufficient training. To be honest, Nema and the night security guard, Sayed, are the only decent employees here who show residents respect and do their job. And in the two years that I've been here, this has been a recurring problem. Every few months, the Wi-Fi or water supply is cut off even days without hot water. The lifts are a continual pain, one hasn't been working for more since start of the summer and has been barricaded off, very inconvenient to access gym or your flat if you live in that block, and it's risky to use the others. The bin storage has been overflowing for the past 2 weeks and we are not allowed to use it until it gets empited out but who knows when that will happen. disgusting fact is that the corridor leading to the bin store is now full of trash (again “prestige” living) since it’s been weeks it’s been emptied out However, the building's security is the most concerning issue. Residents have been complaining about theft that occurred during the summers where tribeka gave cleaners access to ALL rooms and of course they starting stealing, with many claiming that items have been taken straight from their rooms. Tribeka and the external company have admitted guilt but do absolutely nothing to solve this and the external cleaning manager "Edward" has even gone back on his word once he found out how much and many people his "staff" stole from, shows your how much integrity he has. Dont be fooled with the General manager replies about the situation being under control... it's all a facade to belittle the situation, damage control and save tribeka reputation (as if it has any at this point). I urge them to stop hiding behind a screen and reimburse everyone one as its tribeka's fault that we got "robbed". Many of us feel vulnerable and unheard because of the management's continuously poor response. You just don't think your possessions are safe in here. So if you care about your stuff add your own extra layers of security or find a better accommodation that can provide basic needs. Ultimately, this simply isn't a safe or acceptable place to live. The occasional free pizza night is an attempt to divert your attention. Please don't let the paid reviews or the meagre benefits deceive you. Stay away from here. And to whoever is going to reply. Don’t reply with your copy and pasted fake reply or find excuses. do your JOB. own up to you and your company mistakes. Provide training to your staff.

Edit: not sure how turning the power back on counts as resolving the issue when this happens at least 4 times a day at the moment... Every room on our flat has been "inspected" and absolutely nothing came of it. Frankly it doesn't matter what you claim the reasons are, because they clearly aren't true. If anything over 200W triggers the fusebox, every flat in the building would be going off constantly, but in reality it is only 1 or 2 flats. I don't really know how else to say this, I'm paying a lot of money to stay here, so please at least make some kind of effort to make the place livable... I couldn't count the amount of hours I've lost on coursework as a CS student to these powercuts. Genuinely the worst living experience I've had at any accommodation... Sure, most of the facilities are nice, but I have had power cuts almost every single day since the start of the year, and the staff refuse to do anything about it. I've written emails, filed maintenance requests, talked to reception many times and 0 action has been taken to help find a solution. Today alone the power has cut out 4 times... I can't help but feel bad for the lovely security guard who has to constantly come up and switch the power back on in the fuse box every time. If you use any kind of PC or console this is unbearable so I would thoroughly recommend going somewhere that can actually provide electricity...