Question 1

Due to the delay, I communicated with the apartment about the Flexible Booking Policy. When should I

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment on a case-by-case basis, there is no strict uniform standard. Please confirm the revised payment amount and payment deadline with the apartment separately after your application for the Flexible Booking Policy is successful.

Question 2

What is the booking process like?

Accepted Answer

First, you need to select your preferred room and then fill in the consultant's ID on uhpomes.com to place your order. After that, your consultant will submit the application to the apartment. Once the apartment issues the contract, you will need to pay the deposit. Finally, you will confirm the contract and link a guarantee card for future rent payments.

Question 3

Check-out process?

Accepted Answer

You must vacate the room by 11 AM on the Tenancy End Date specified in the contract. Any items left in the room will be considered abandoned by the apartment, and a cleaning fee will be charged.

Question 4

What is the Key Collection Pass for check-in?

Accepted Answer

Please log in to your apartment account. Close to your move-in date, you can click on Key Collection Pass to download and print it, and then bring this document when checking in. Please note that you need to complete Begin Induction first before this feature will be available close to your move-in date.

Question 5

What are the differences between booking through uhers.com and other methods?

Accepted Answer

1) You can receive thoughtful and professional consulting services; 2) You can book exclusive listings from uhomes.com (based on availability at the time of your booking); 3) You can enjoy the best combination discounts online, including but not limited to rent reduction, rent credits, exclusive cashback offers from uhomes.com, exclusive support discounts, additional service discounts, and invitation rewards. For combination discounts, please consult with our advisors; 4) We provide a lowest price guarantee. If you find a lower price for the same apartment on another platform, you can book through us, and we will match the lower price (please refer to the terms of the lowest price guarantee for details); 5) Apartment cashback and platform cashback can be combined; 6) Limited-time offer: receive a special edition jacket to celebrate our 10th anniversary.

Question 6

What is the Key Collection Pass for check-in?

Accepted Answer

Please log in to your apartment account. As your move-in date approaches, you can click on Key Collection Pass to download and print it, then bring the document with you for check-in. Please note that this feature will only be available after you complete the Begin induction.

Question 7

Can my partner and I share a room or a studio apartment since we are both students?

Accepted Answer

Some apartment types are available for double occupancy at an additional charge of 25%.

Question 8

How to pay rent?

Accepted Answer

The apartment supports two payment methods: guaranteed card automatic deduction and bank wire transfer. 1. Guaranteed Card Automatic Deduction: On the payment due date, the apartment will automatically deduct the rent from your linked guaranteed card according to the payment schedule. Please ensure that there are sufficient funds available in your guaranteed card on the payment date and that the issuing bank supports this transaction. 2. Bank Wire Transfer: If your guaranteed card cannot be used for rent payment, please arrange a bank transfer in advance. Before making the payment, communicate with your bank to determine what documents you need to bring for the wire transfer, and ensure you have the necessary materials. Additionally, please ask the bank to assist in calculating the relevant transfer fees, ensuring that the full rent amount is received. Make sure to use the bank information provided by the apartment for payment (if you have not received the apartment’s bank account details and plan to use a wire transfer for rent payment, please contact the apartment via email to obtain the official payment information). Be sure to include the appropriate reference information, and be cautious of any third-party payment accounts. Finally, ensure the rent is fully received and send the remittance receipt to the apartment for their record-keeping.

Question 9

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit is paid to the apartment when you book your room. Upon check-out, the apartment will determine the amount of the deposit to be refunded based on the condition of your property.

Question 10

Can I have guests?

Accepted Answer

Unless otherwise stated, bedrooms are only suitable for single occupancy. Occasional overnight guests may be allowed at management's discretion, provided they do not disturb or inconvenience other residents. You will be fully responsible for the behavior and actions of your guests.

Question 11

Can I park in the apartment?

Accepted Answer

No, the apartment does not come with a parking lot.

Question 12

When is the deadline to pay the rent?

Accepted Answer

The payment deadline for regular course contracts booked within 51 weeks of 2024 is approximately August 2024. Please refer to the contract for specific dates, as explained by the apartment provider.

Downing CitySide, Leeds

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Gold Studio

Features

Silver Plus Studio

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DDA Silver Studio

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Silver Studio

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Platinum Studio

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Bronze Studio

Features

Classic Studio

Features

Available Room Types

Gold Studio

Features

Silver Plus Studio

Features

DDA Silver Studio

Features

Silver Studio

Features

Platinum Studio

Features

Bronze Studio

Features

Classic Studio

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Community Amenities

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Available Room Types

Gold Studio

Features

Silver Plus Studio

Features

DDA Silver Studio

Features

Silver Studio

Features

Platinum Studio

Features

Bronze Studio

Features

Classic Studio

Features

Available Room Types

Gold Studio

Features

Silver Plus Studio

Features

DDA Silver Studio

Features

Silver Studio

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Platinum Studio

Features

Bronze Studio

Features

Classic Studio

Features

Fees & Payments

House Rules

Cancellation Policy

No Visa No Pay

No Place No Pay

Details

Pets Policy

Double Occupancy Policy

Renewal Policy

Early Move-in Policy

Room Assignment Policy

Room Change Policy

Smoking Policy

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