Question 1

Can couples (doubles) book the same room?

Accepted Answer

Doubles can book studio and one-bedroom rooms, and a double occupancy fee of 1,000-1,500 pounds is required on the basis of the single room rate.

Question 2

Is my booking deposit refundable? Will I be charged if I cancel my reservation before check-in?

Accepted Answer

Once your booking is complete, your booking deposit will not be refunded under any circumstances unless you find a legal tenant. Once you sign your lease, you are responsible for paying the full rent of the room until the next legal tenant moves in. If you are unable to stay in the city where you booked the room because of the refusal of the UK visa or the inability to obtain the offer letter from the university, your booking fee will not be refunded, but you can cancel your contract without being responsible for the contract. You need to provide the following proof materials within 7 valid days of receiving the visa refusal from the immigration office or the refusal letter from the university: A written statement from the selected university or institution, a written certificate provided by UCAS or a valid screenshot proving that you cannot enter the university The offer acceptance letter issued by the selected institution or the new university provided by UCAS.

Question 3

What should I do if my roommate is too noisy at night?

Accepted Answer

If you feel that you can explain the situation to your roommate, then you do have the right to do so. If it is inconvenient for you to do so, please report it to the Residence Manager or Student Residence Representative.

Question 4

What if the apartment fire alarm goes off?

Accepted Answer

If you hear the fire alarm go off, you must leave the room immediately and go to the fire mustering point. (You will be informed of the fire assembly point when you move in).

Question 5

Who is responsible for cleaning the apartment rooms?

Accepted Answer

In all our apartments, there are communal cleaners and vacuum cleaners for cleaning the shared kitchen and living areas. However, it is your responsibility to keep the room tidy. It is not the job of the cleaners to take out the rubbish, please make sure you keep your room and kitchen area clear of rubbish at all times. If the common kitchen is very dirty, the dormitory manager has the right to fine all students who use the common kitchen.

Question 6

Can I have friends/family stay overnight?

Accepted Answer

You are responsible for the actions of any guests staying with you and if they cause any problems. Of course the apartment always welcomes friends and family.

Question 7

Is smoking allowed in apartments and rooms?

Accepted Answer

All of our apartments are non-smoking. There are usually ashtrays outside the apartment for you to smoke. If you are caught smoking in your room or in common areas of your apartment, you will face a fine of up to £250.

Question 8

What are the office hours of the apartment management team?

Accepted Answer

Office hours vary by apartment; most apartments will have office hours. Usually Monday to Friday 9am to 5pm.

Question 9

Can I bring pets with me?

Accepted Answer

We do not allow any pets in our apartment rooms. If you are caught keeping pets in your room you will face a fine of up to £250.

Renaissance House, Leicestershire

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Standard Studio

Features

Superior Studio

Features

One Bed Flat

Features

Available Room Types

Standard Studio

Features

Superior Studio

Features

One Bed Flat

Features

Community Amenities

Book Your Room

Available Room Types

Standard Studio

Features

Superior Studio

Features

One Bed Flat

Features

Available Room Types

Standard Studio

Features

Superior Studio

Features

One Bed Flat

Features

Fees & Payments

House Rules

Cancellation Policy

Details

Pets Policy

Double Occupancy Policy

Renewal Policy

Early Move-in Policy

Room Assignment Policy

Room Change Policy

Smoking Policy

Price Trend

Price Trend

Renaissance House FAQs

FAQs

Nearby