Question 1

Do I need to purchase insurance at the Arch student accommodation?

Accepted Answer

Home property insurance is provided free of charge by Howden for Students. You can contact the advisory team to learn about the specific terms and conditions of the policy.

Question 2

What do I need to do before checking out the Arch student accommodation?

Accepted Answer

First, you must check whether you have fully paid all the fees. Secondly, before leaving, you must check whether all the room lights, heaters and faucets have been turned off and whether the garbage has been disposed of. Not only that, you can also donate reusable items to charity organizations. Finally, after leaving the room, you must return the room key to the front desk and mark your name.

Question 3

How can I pay the rent of the Arch student accommodation?

Accepted Answer

The Arch Liverpool will accept payments from Mastercard, Visa debit card, credit card, and Western Union. All the amounts must be paid in pounds. If you make the payment late, the Arch will charge interest at a rate of 3% higher than the benchmark interest rate of the Bank of England.

Question 4

What is the Key collection pass for check-in?

Accepted Answer

Please log in to your apartment account. Close to your move-in date, you can click on Key Collection Pass to download and print it, then bring this document with you during check-in. Please note that this feature will only be available after you complete the Begin induction.

Question 5

When is the deadline for paying rent?

Accepted Answer

The payment deadline for the regular class contract booked in 2025 is around August 2024. Please refer to the contract for specific dates, as explained by the apartment provider.

Question 6

How will I get to know other students in the same apartment?

Accepted Answer

Later, the consultant will create a group for apartments, and students can contact the consultant to join the group.

Question 7

What are the differences between booking through uhones.com and other methods?

Accepted Answer

1) You can receive attentive and professional consulting services; 2) You can reserve exclusive listings from uhones.com (based on the inventory at the time of your booking); 3) You can access the best combination discounts online, including but not limited to rent reductions, rent credits, exclusive cashback offers from uhones.com, exclusive support discounts from uhones.com, additional service discounts, and referral rewards. For details on combination discounts, please consult our advisors; 4) We provide a lowest price guarantee. If you find the same apartment on another platform at a lower price, you can book through our platform, and we will offer you the same low price (please refer to the lowest price guarantee terms for details).

Question 8

What should I do if I want to terminate the agreement and move out?

Accepted Answer

If you wish to terminate the lease, you must notify the advisor or the apartment in writing, and you must complete the apartment's sublease form. You will continue to be responsible for the rent until a new tenant is found or until the lease term ends, whichever comes first. We cannot guarantee finding other tenants, as it clearly becomes more difficult as the academic year progresses. Please note that you will also need to pay all management fees associated with the reassignment of the contract. Please refer to the apartment's subletting terms.

Question 9

Can I park in the apartment?

Accepted Answer

No, the apartment does not have a parking lot.

Question 10

How to pay rent?

Accepted Answer

The apartment supports two payment methods: guarantee card automatic deduction and bank transfer. 1. Guarantee Card Automatic Deduction On the payment deadline, the apartment will automatically deduct the rent from your linked guarantee card according to the payment schedule. Please ensure that the guarantee card has sufficient funds on the payment day and that the issuing bank supports this transaction. 2. Bank Transfer Payment If your guarantee card cannot be used for rent payment, please arrange a bank transfer in advance. Communicate with your bank beforehand to confirm what documents you need for the wire transfer, and bring the necessary materials. Additionally, ask your bank to assist in calculating the corresponding transfer fees, ensuring that the rent is paid in full. Please strictly use the bank information provided by the apartment for payment. If you have not received the apartment's bank account details via email and plan to use a wire transfer for rent, make sure to send an email to the apartment to obtain the official payment information. Also, include the appropriate reference information in your transfer. Be cautious and do not trust any third-party payment accounts. Finally, ensure that the rent is received in full and send the remittance slip to the apartment for accounting purposes.

Question 11

The online system is asking me to "make an immediate payment." What does this mean?

Accepted Answer

Don't worry. By clicking "Pay Now," you are only submitting your details to the secure payment gateway of the card processing center. The payment will only be made on the specified date, and the full amount will not be charged on the scheduled day.

Question 12

When can I move in?

Accepted Answer

You can move in on or after the lease start date. The apartment will notify you of the check-in details and corresponding times as your move-in date approaches.

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