Manna Ash House, London

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Rebookers We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us. You’ll be responsible for paying the rent until a replacement student takes over your contract and you’ll have to pay an admin charge to cancel your agreement with us.

We can’t wait for you to join us Check-in opens from the start date on your contract or if you’re an eager beaver and want to settle in sooner, get in touch with us and where possible, we’ll arrange for you to arrive early. We’ll be in touch with you a few weeks before your start date with lots of handy tips and info, like what time the site is open or what to do if you’re arriving out of hours.

There are certain grounds that we may consider releasing you early from your contract. We have a Release Review Panel who meet on the last working day of every month and review all open requests. All requests must be supplemented with relevant evidence which must be with the panel for review five working days before to the review meeting. There are certain grounds that we may consider releasing you early from your contract. We have a Release Review Panel who meet on the last working day of every month and review all open requests. All requests must be supplemented with relevant evidence which must be with the panel for review five working days before to the review meeting.

We'll try and allocate you with like-minded people but we can't guarantee that we'll always be able to share with someone specific. Let us know during your application or by getting in touch with us to let us know who you'd like to live with.

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply. To find out if it’s possible for you to change room, please speak to the accommodation manager at your site.

We’ll be really sad to see you leave but we know that things change and you may have to move out before the end of your contract. You’ll be responsible for paying the rent until a replacement student takes over your contract and you’ll have to pay an admin charge to cancel your agreement with us.

If you wish to cancel your agreement, below is our standard cancellation policy: Note: The full cancellation requirements can be viewed in your agreement you accepted with us. If your agreement is with another party then you should contact them for cancellation terms.. Up to and including 45 days before the start of your tenancy You can cancel at any time during this period, but there will be a reasonable administration charge. During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge. Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property. If your contract start date has passed You can cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However if it is left to us, we will only do this after all our other rooms have been let. In either case there will be a reasonable administration charge. Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move in to the property. Cancellation / Refunds If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation / refund requests should be made to your on-site team. Refunds are normally processed within 14 working days. Up to and including 45 days before the start of your tenancy You can cancel at any time during this period, but there will be a reasonable administration charge. Within 45 days of your contract start date During the last 45 days before the start of your tenancy – you will only be able to cancel the contract if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge. Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property. Exceptional Circumstances Find out more about our Contract Release process. Cancellations/Refunds Let us know as soon as possible if you decide to cancel the contract. Any cancellations will need to be made to your on-site team in writing. If you are entitled to a refund, these are normally processed within 14 working days.

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We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information before moving day: • Upload your Guarantor Deed • Upload two passport sized photos of yourself Click here to login and upload your documents. Checking in… You will find us at the reception desk at the front of the building. However, if you are planning on arriving out-of-hours (between 10pm and 8am) please let us know in advance so we can leave your keys with the 24-hour security guard. If you do not let us know, unfortunately your keys will be locked away securely overnight. Bring some photographic ID with you such as a driving license or passport. We are more than happy for you to arrange for someone to collect your keys on your behalf, but we will need written permission from you. Out of Hours Our office hours on move in day are 8am to 8pm, outside of these hours our security team are available. If you will be arriving out of hours please email us to let us know in advance or if you are running late on the day, call us on 0207 401 8191. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours. Parking & luggage… You will need to collect your keys before you start unloading your car. Once you have your keys, you can use the small car park for 20 minutes while you unload your things. However, please bear in mind we will have lots of students wanting to do the same, so please use a local car park after that.

You’ll need to leave your room clean and tidy so we can get it ready quickly for its new owner. You’ll be given a Check Out pack in the weeks leading up to the end of your contract which will give you full details on how to leave your room and how to return your keys. We’ll check your room once you’ve gone (sad face) to check that you’ve not forgotten anything and to see if there are any damages. We’ll be in touch to let you know what repairs have been carried out and the charges that you’ll have to pay. Make sure you take all of your stuff with you but if we’re lucky enough to have you staying with us next year, you may be able to rent your room over the summer and keep your belongings on-site. Contact your on site team for more information. Parking arrangements will be similar to moving in days. There will be limited parking available and you may be asked to leave once you have moved your belongings out.