The Valentine

I’ve absolutely loved living here! The staff are genuinely amazing so kind, approachable, and always happy to help. They really go out of their way to make everyone feel welcome and supported. I especially appreciate the effort they put into organising fun events for residents; it makes such a difference and helps create a real sense of community. I would definitely recommend staying here to anyone moving to London for their studies!

I’ve really enjoyed my time living at The Valentine. The location is convenient, the facilities are well-maintained, and the staff has always been friendly and helpful. Communication throughout my stay has been clear and professional, and I appreciate the little gestures like the Dig In bag as a thank-you for leaving a review. Overall, it’s been a comfortable and positive living experience. I’d definitely recommend The Valentine to anyone looking for a great place to live.

I've been living here for a year. It's really great here. The environment is clean, tidy and also very safe. The most important thing is that the rooms are well soundproofed. The managers Mel, Imran and Oliver are very attentive and attentive. I didn't feel very lonely here.

I rarely leave negative reviews, but the management here has been incredibly disappointing. The curtain chain in my room broke on March 10th. I received no reply to my email, and when I reported it in person three days later, I was just told to resend the email. I did, but it was completely ignored. It took over two months—and the entire curtain falling out—before they finally fixed it on May 18th. Being constantly told things were “being arranged” while nothing happened felt like pure gaslighting. Even worse is the ongoing refund issue. I have been chasing a £2,160 refund for over six months. On May 22nd, I contacted them again, and on May 26th, they claimed the money was “processed” on April 9th. However, I have never received the funds, and there is no record of this transaction in my bank account. I immediately requested an official remittance advice as proof. It has been another full week since that request, and I have still received absolutely nothing. The fact that they cannot provide simple proof of a transfer supposedly made over a month ago is unacceptable. I understand there has been a change of operator, but that is no excuse for ignoring residents and holding onto money for this long. Very poor communication and extremely slow handling of basic issues. Would not recommend this accommodation at all.

Please avoid! The building has serious water leakage problems, and the maintenance team is both unprofessional and rude. My nightmare began when water started leaking through the floor in my kitchen. I reported the issue immediately via the CRM app, but for three weeks no one responded. Only when the problem became much worse with the floor flooded, the door frame swollen and mold starting to grow (see attached photos), I did I emailed reception directly. The maintenance person eventually came, brought a dehumidifier, and claimed it would solve the problem. It was clear to me (and should have been clear to him) that the only proper solution was to repair the pipes and do real maintenance. Unsurprisingly, nothing improved. Soon I couldn’t even cook because the kitchen area was in water. When I contacted reception again, the same maintenance person returned. This time he was aggressive, raised his voice, and accused me of lying about the mold in my room, even though I was pointing directly at it (as you can clearly see in the photos). His words were: “Are you kidding me? This is not mold.” His behavior was unprofessional and intimidating. As a paying resident, I should not be spoken to like this, let alone made to feel unsafe in my own home. I was finally moved to another flat, but only because I asked is it is possibe. It felt as if they were 'blaming' me for having a plumbing issue, despite the fact that I pay nearly 19 grand per year to live here. Staff later told me that maintenance is handled “by urgency,” but if waiting three weeks for a flood and mold problem to be addressed is their definition of urgent, then this system is broken. Looking at other reviews, I noticed other residents (LIKE KRIS WHO ALSO WROTE REVIEW HERE PLEASE REFER) faced the same issues, which means this is not an isolated case. On top of this, the elevators constantly break, there is usually no hot water, and when I first moved in, the flat was dirty. For the money they charge, this level of service is completely unacceptable. My experience was stressful, unsafe, and deeply disappointing. I strongly recommend looking elsewhere.