Question 1

Is there a requirement for the start and end dates of the lease term?

Accepted Answer

We provide full-week rental services starting and ending on weekends, and the start and end dates of the rental period need to be on weekends.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3pm to 7pm; check-out is before 10am.

Question 3

Can non-students book a room?

Accepted Answer

Yes, our Stay Club Camden, Kentish Town, Finsbury House, West Green House can accommodate non-student groups.

Question 4

Is there an age limit for check-in? Are minors acceptable?

Accepted Answer

We accept guests who are 18+, if you are 18 during your stay.

Question 5

Is a guarantor required? Do I have to pay Council tax?

Accepted Answer

No, no council tax.

Question 6

Is the price all inclusive?

Accepted Answer

Yes, the price is all inclusive.

Question 7

Can it be rented for 1 week?

Accepted Answer

We offer leases from 2-51 weeks, starting from 2 weeks.

Question 8

Besides the room fee, are there any other expenses?

Accepted Answer

In addition to the room fee, we also charge a service fee of 114 pounds, which includes a cleaning and disinfection before check-in and a new bedding (sheets, quilt covers, pillows, quilts). In order to ensure the safety of the property in the room, we also charge a housing deposit of 250 pounds. After checking out, you will receive a refund reminder email from our finance department, and you can refund according to the steps.

Question 9

When do I need to pay?

Accepted Answer

The deposit of 250 pounds needs to be paid within 48 hours after receiving the Invoice; the rest of the room fee needs to be paid 4 weeks or more before check-in. If the booking date is less than 4 weeks from the check-in date, payment must be made together with the deposit.

Question 10

Is an installment purchase possible?

Accepted Answer

Yes, we offer installment payment plans for orders over £5,000 in total, please consult our sales consultant for details.

Question 11

What is the cancellation policy like?

Accepted Answer

If you cancel the order more than four weeks before check-in, you can cancel the order without liability by paying a deposit of 250 pounds and a service fee of 114 pounds. Cancellation within four weeks before check-in will incur a £250 deposit, £114 service charge, and 4 weeks room rate. If you cancel the reservation after check-in, you need to be responsible for the full amount of the rental period, pay the full amount or find a replacement to cancel the contract. After subletting, the deposit will not be refunded.

Question 12

Is double occupancy possible?

Accepted Answer

Yes, some studios allow double occupancy for an additional charge of £50 per week.

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