CM-London Dock

I’ve known Patricia (Concierge at London Dock) for over five years, and she has always been fantastic, knowledgeable, proactive, and genuinely caring. She’s always ready to help and finds practical solutions with a smile. I’ve also seen how she interacts with other residents and contractors — always polite, respectful, and supportive. Recently, I mentioned to her that I’d been having some back pain. Today, when I booked the meeting room, Patricia remembered what I had said and thoughtfully brought me some pillows. That small gesture says a lot about her attention to detail and how much she cares about people. London Dock is very lucky to have Patricia on the team. Her professionalism, kindness, and ability to speak several languages make her a real asset to the community.

Patricia has a wonderful way of turning even the most mundane errands into happy moments. She’s always warm, kind, and genuinely caring, making the building feel like a community. She feels less like a concierge and more like a friend and an emergency contact rolled into one!

I've had a consistently great experience with the London Dock concierge team, and I have to give a special shoutout to Pawel. He’s always professional, friendly, and incredibly helpful. Pawel truly goes above and beyond every time. It's reassuring to know there’s someone like him looking after the building. Excellent service all around!

Super

External cleaners that come to checkout hotel rooms / tourists in said hotel rooms contribute to rat infestation

I don't appreciate lost parcels. It's not helped that our keys are up for grabs by the highway with flat numbers written on them

Lovely staff except Shirley(if misspelled, apologies).

Good staff

They are amazing!