iQ Tufnell House, London N7 0EG

very nice accommodation, super good environment, nice and kind staff, especially Dami. Having a nice time right now

One of the beat student accoms in London! The staff are delightful people very helpful and always welcoming. Shoutout to Mo. Lived there for 4 ish years, wouldn't have stayed anywhere else!

I LOVED the place. Everything was great.

Amazing atmosphere and secured accommodation for the students

My luggage was lost/stolen. Tried to speak with Ms. Marta the general manager. TERRIBLE customer service towards the situation. Very disappointed in the attitude from the manager.. even around the accommodation her attitude is not pleasant to the residents. Unwelcoming spirit compared to the previous manager, would not be getting another contract just because of her. She makes the residents feel like they’re in the principal/headmaster office.

Very poor parcel management and no meaningful response to a formal complaint A parcel worth approximately £190 went missing during my stay at iQ Tufnell House, and I have been extremely disappointed by the way the matter was handled. The parcel was addressed using a different name from the name on the tenancy, but the correct flat number and the correct iQ Tufnell House address were clearly included. The courier marked it as delivered and signed for at the reception/front desk area. However, the parcel was never received by the intended recipient. After I reported it, the local team checked their parcel records and CCTV. I was informed that the parcel had never been logged into iQ’s parcel management system and could not be located. I was also told that the person named as the signatory on the courier’s proof of delivery was not present at the building at the recorded delivery time. Despite this, the site management refused to offer compensation. The reasons given were that the recipient name did not match the tenancy record and that the parcel had not been logged into their system. I find this reasoning very difficult to accept. If the difference in name meant that reception was not authorised to receive the parcel, it should have been refused and returned to the courier. More importantly, the failure to log the parcel is one of the central problems I complained about. It does not seem reasonable for that same failure to then be used as a reason for refusing responsibility. I formally escalated the complaint to iQ Head Office. A Regional Manager replied and said that he would investigate the incident, review it against iQ’s parcel-management policy, and provide his findings by the end of the following week. No findings were provided within that timeframe, and I have still received no substantive response despite following up. I am not claiming to know exactly where the parcel disappeared or who was responsible. My concern is that a high-value parcel was recorded as delivered to the building, was never entered into any traceable collection system, could not later be located, and has still produced no meaningful resolution. Residents should be able to expect a clear and accountable process when reception handles deliveries. Unfortunately, my experience showed serious weaknesses in both the parcel-management system and the way complaints are followed up.

I paid £211 for one night at Tufnell House and unfortunately had a very poor experience. The room was unbearably hot, the corridors were just as hot, and the window could barely be opened, making it impossible to ventilate the room. Combined with loud student noise during the night, it was almost impossible to sleep. I asked security for help at 2:00 a.m. and later called the emergency number, but no effective solution was provided. After my stay, I contacted Tufnell House directly, but I was told that they do not manage the accommodation and that all bookings and complaints are handled by The Stay Portal. Although The Stay Portal acknowledged my complaint, they refunded only £27, despite initially offering a 20% refund, which should have been £42.20 based on the £211 I paid. They proceed on on inventing a cleaning fee that wasn't mentioned anywhere to exclude it from the total cost. Booking.com only offered a €37 travel credit towards a future booking, while initially promising by phone a total refund. I have been a loyal Booking.com customer for eight years and have booked many hotels without ever needing to make a complaint. It was therefore extremely disappointing that, when I finally experienced a serious problem, the support and compensation offered were so limited. The stuff of Tufnell House were polite and I understand they don't make the rate neither are responsible for accomodation, but I can't review booking.com nor thestay portal directly. At this point, after a month of negotiating the obvious and playing with words, I do not care.

The apartment is clean and tidy, with complete daily facilities. The location is convenient for transportation. The landlord is responsive and friendly. Overall a very pleasant stay.