Question 1

Can I connect to the internet?

Accepted Answer

Yes, super fast internet connection is available in every bedroom.

Question 2

Do I need to move out during the holidays?

Accepted Answer

Your contract is for a fixed term, so the room is yours for the duration of the lease. This means you don't have to move out of your belongings over the Christmas or Easter holidays and can choose to stay at home during these holidays if you want.

Question 3

What does a fully furnished kitchen mean?

Accepted Answer

The apartment is equipped with all your cooking utensils: hob, kettle, toaster and microwave.

Question 4

When is the management office open?

Accepted Answer

The management office is open Monday to Friday. Opening hours are 9am to 6pm, Monday to Thursday, and 9am to 5pm* on Fridays.

Question 5

How safe is the apartment?

Accepted Answer

Host Apartments takes security seriously. Many of their apartments are staffed or guarded 24 hours a day, 7 days a week to ensure help is always available when needed. Additionally, electronic entry systems, intercoms and CCTV ensure high standards of security and the safest environment for everyone living together.

Question 6

What should I do if I have a maintenance problem?

Accepted Answer

The apartment has a dedicated team to respond to and solve your maintenance problems, and the apartment will respond quickly to each problem, and try to complete the repair during the first visit. Sometimes it will be necessary to order parts or arrange for an outside contractor, and when this happens, the condo will keep you up to date on progress.

Question 7

Do I have to pay a deposit?

Accepted Answer

No, you don't, any payment you make at the time of booking is part of the rent.

Question 8

What does guarantor mean?

Accepted Answer

All students wishing to take an installment payment plan must provide a UK guarantor (excluding the Isle of Man and the Channel Islands). Any student without a UK guarantor will need to pay rent for the full year at the time of application.

Question 9

When do I pay rent?

Accepted Answer

Rent dates and amounts are specified in the apartment account and contract, and rent payment deadlines are generally before the start of the contract, which should be taken into account when planning your stay.

Question 10

How to cancel a reservation?

Accepted Answer

If you cancel the contract before it starts, or if you cancel the contract and move out early, you will be subject to the apartment's cancellation terms and charges.

Victoria Hall King's Cross

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