Question 1

My partner and I are both students, can we share a room or studio?

Accepted Answer

Some apartments can accommodate double occupancy for an additional charge of GBP 250.

Question 2

What is the difference between booking through Uhomes and other methods?

Accepted Answer

1) You can get considerate and professional consulting services; 2) You can book exclusive listings of uhomes (subject to the inventory at the time of your booking); 3) You can get the most favorable price combination discount on the whole network, including but Not limited to rent reduction discounts, rent deduction discounts, exclusive cashback discounts for uhomes, exclusive assistance discounts for uhomes, additional service discounts, discounts for invitations and gifts, please consult consultants for combined discounts; 4) We provide lower price guarantees , if you book on other apartment platforms and find the same apartment with a lower price, you can book through our platform, and we will simultaneously provide you with the same low price (see the lower price guarantee clause for details)

Question 3

When is the due date for rent payment?

Accepted Answer

The payment deadline for regular contracts booked for less than 51 weeks in 2024 is approximately August 2024. Please refer to the contract for the specific time and the apartment operator’s interpretation shall prevail.

Question 4

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 5

How to pay rent?

Accepted Answer

The apartment supports payment by guarantee card deduction or bank transfer. 1. Automatic deduction of the guarantee card On the payment deadline, the apartment will automatically deduct the payment from the guarantee card you bound at that time according to the payment plan. Please ensure that the guarantee card has enough credit to provide rent deduction on the payment date, and ensure that the bank that issued your guarantee card supports this payment. 2. Payment by bank wire transfer If your guarantee card cannot be used for rent payment, please make bank transfer in advance. Before paying, please communicate with the bank you plan to use in advance, determine what materials you need to bring for wire transfer, and then bring the corresponding materials. And please ask the bank to assist in calculating the corresponding transfer fee to ensure that the rent can be credited in full. Please strictly use the bank information sent to you by the apartment for payment (if you have not received the apartment’s bank account by email, and you plan to pay the rent by wire transfer, please send it to the apartment email in advance to obtain the official payment information), and add the corresponding Postscript information, please be careful not to trust the collection account provided by any third party. Finally, please ensure that the rent is fully paid, and please send the remittance slip to the apartment to ask the apartment to check the account.

Question 6

How to pay the deposit? Will there be a refund?

Accepted Answer

The deposit is paid to the apartment when you book the room. When you check out later, the apartment will determine the amount of the deposit refund based on your property status.

Question 7

What is the Key collection pass for check-in?

Accepted Answer

Please log in to your apartment account, and you can click the Key Collection Pass to download and print it when you are close to check-in, and then bring this document when you check-in. Please note that you need to complete Begin induction first, and this function will only be available when you are near check-in.

Question 8

When can I move in?

Accepted Answer

You can move in on or after the start date of the contract. The apartment will inform you about the check-in information and the corresponding time when the check-in time is approaching.

Question 9

Check out?

Accepted Answer

You need to move out of the room by 11:00 on the Tenancy End Date of the contract at the latest. Any items left in the room will be considered abandoned by the apartment and a cleaning fee will be charged.

Question 10

The online system asked me to "Pay Now". What does it mean?

Accepted Answer

Don't worry! By clicking 'Pay Now' you are simply submitting your details to the card processing center's secure payment gateway. Payment is only made on the date specified, full payment will not be made on the day of booking.

Question 11

Can I park my car at the apartment?

Accepted Answer

No, the apartment does not have a parking lot.

Question 12

What is the booking process like?

Accepted Answer

Reservation requires you to pay a deposit, and then I will confirm the contract and bind a guarantee card for future rent payment.

Canvas Manchester, Manchester

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