Question 1

Can I smoke in the apartment room?

Accepted Answer

No, all iQ apartments are non-smoking. However, smoking is allowed in designated areas outside. Do not smoke near the windows of other rooms, as the smell of smoke may waft into other rooms.

Question 2

When is the due date for rent payment?

Accepted Answer

Regardless of whether it is an installment payment or a one-time payment, the deadline for the first payment for the room in 2024 is approximately August 2024. Please refer to the contract for the specific time and the supplier’s explanation shall prevail.

Question 3

How to pay rent?

Accepted Answer

To pay the rent, you need to log in to the apartment account for payment, and you can pay by swiping your card (supporting credit card or debit card)

Question 4

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you check in successfully, the Booking Fee will be deducted from your rent and will not be refunded.

Question 5

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you successfully check in, the Booking Fee will be deducted from your rent and will not be refunded.

Question 6

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 7

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 8

Do I pay as much as the contract calls for?

Accepted Answer

It is important to make sure that your rent matches the amount the apartment requires. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 9

Is the apartment safe?

Accepted Answer

All iQ apartments are equipped with closed-circuit television monitoring systems and on-site security personnel are on call 24 hours a day. And each apartment building is equipped with smart access control. Tenants are not allowed to open the door for non-tenants of the apartment.

Question 10

Do the apartments provide bedding?

Accepted Answer

Not available, please bring your own sheets, quilts, pillows, towels, etc. when you check in, or you can choose to buy them locally when you arrive, or participate in the corresponding activities of uhomes to get them

Question 11

Does the apartment provide cleaning service?

Accepted Answer

Your own room needs to be cleaned and kept clean. The apartment is responsible for the hygiene of common areas such as social spaces, reception, laundry etc.

Question 12

Can I have pets?

Accepted Answer

Sorry, iQ apartments do not allow any pets, please do not bring them in.

iQ Stephenson House, Newcastle

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Silver room

Features

Platinum room

Features

One Bed Apartment

Features

Bronze room

Features

Gold room

Features

Available Room Types

Silver room

Features

Platinum room

Features

One Bed Apartment

Features

Bronze room

Features

Gold room

Features

Community Amenities

Book Your Room

Available Room Types

Silver room

Features

Platinum room

Features

One Bed Apartment

Features

Bronze room

Features

Gold room

Features

Available Room Types

Silver room

Features

Platinum room

Features

One Bed Apartment

Features

Bronze room

Features

Gold room

Features

Fees & Payments

House Rules

Cancellation Policy

No Visa No Pay

No Place No Pay

Details

Pets Policy

Double Occupancy Policy

Price Trend

Price Trend

iQ Stephenson House FAQs

FAQs

Nearby