Question 1

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 2

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click Review My Offer to enter the contract review interface, or open the contract you saved, and check the rent payment deadline on the contract. Please pay the rent before the due date.

Question 3

Is an installment purchase possible?

Accepted Answer

No installments unless there is a UK-based guarantor

Question 4

How to pay rent?

Accepted Answer

1. Bank remittance: Please contact the apartment to obtain the receiving account information under the guidance of the consultant, and then complete the corresponding payment in the bank. Please note your name and ID to facilitate the identification of the apartment, and the wire transfer will take several working days to arrive, so you need to arrange payment in advance. 2. Payment by phone: call the apartment and provide your visa or master credit card account information to complete the payment.

Question 5

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

A deposit is required for this apartment reservation, and the deposit will be refunded after check-out if there is no major damage to the room.

Question 6

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in. The account must be fully paid before the front desk can check in

Question 7

Can I check in early?

Accepted Answer

Students who need to check in early, please contact the corresponding consultant. If the apartment has vacancies for the corresponding lease period, you can arrange early check-in after accepting the contract and paying the extra rent

Question 8

Do I need to pay property taxes?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying housing tax. Proof of housing tax exemption must be provided by the university, if you do not have this on check-in because you have not registered for a course, please ensure you have the university name and student ID number with you.

Question 9

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 10

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 11

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 12

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Bertrand Russell House, Nottingham

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

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Available Room Types

Classic Room

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Classic Plus

Features

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Available Room Types

Classic Room

Features

Classic Plus

Features

Available Room Types

Classic Room

Features

Classic Plus

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Fees & Payments

House Rules

Cancellation Policy

Refund Guarantees Time Limit

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Details

Pets Policy

Double Occupancy Policy

Renewal Policy

Early Move-in Policy

Refund Policy

Room Assignment Policy

Room Change Policy

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Termination Policy

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Check-in Guide

Check-out Guide

Bertrand Russell House FAQs

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