Question 1

Do I need to move out of the Between Towns Court during the vacation?

Accepted Answer

you can store your belongings at between towns court during your holidays. just remember to lock all doors and windows and turn off unnecessary lights and electrical appliances before leaving. if your lease ends before your holiday, check reception for notices or contact the on-site team at oxford between towns court student accommodation to arrange for storage during your holiday.

Question 2

What should I do if my student loan is late?

Accepted Answer

If your student loan payment is late, please contact the accommodation team at your location for advice.

Question 3

Does insurance cover my belongings in Between Towns Court?

Accepted Answer

The Between Towns Court has collaborated with Endsleigh to provide free property insurance for each student. Register for My Endsleigh and then learn about your insurance details and policy documents. The Between Towns Court's claims team can provide professional advice at any time.

Question 4

How do I know who I will live with in Between Towns Bourt - student accommodation in Oxford?

Accepted Answer

For privacy reasons, we will not disclose the name of your roommate in Between Towns Bourt. However, you can learn about the occupants through the resident group shared before moving in or ask the consultant for information such as the gender, year and university of the roommates to have a general understanding of them.

Question 5

Can I choose the room in Between Towns Court by myself?

Accepted Answer

You can choose your favourite floor, apartment, and room number in Between Towns Court. Our consulting team can help you find the most suitable room.

Question 6

How do I book Between Towns Court - student accommodation in Oxford?

Accepted Answer

You need to select the room type you want, click the corresponding "apply now" button, and then follow the instructions on the screen to reserve the room. If you have any questions, contact our professional consultant, who is online 24 hours a day. We will provide you with patient and efficient service.

Question 7

When can I move in?

Accepted Answer

About two months before your selected check-in date, you can book a move-in time that works for you. If you have any specific accessibility needs or travel issues, please let us know at this time. If you need to check in early, we can help arrange that as well; just contact your housing team, and they will inform you about the available times and prices.

Question 8

How can I find out who I am living with?

Accepted Answer

For privacy reasons, we do not disclose the names of residents. However, you can learn about who you will be living with through the resident group shared before move-in or by asking your dorm team for some information, such as gender, grade, and school.

Question 9

Do I need to pay a deposit?

Accepted Answer

Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask that you pay the rent in advance, which will be deducted from your first month's rent. You could say it's like a little gift to yourself, and by September, you'll feel the convenience of it!

Question 10

Can I cancel my reservation after booking?

Accepted Answer

We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days after signing the lease agreement and you haven't moved in yet, you can cancel. If the "cooling-off period" has passed, you can still cancel under certain circumstances, such as if your UK visa is denied or if you fail to meet the entry requirements of your chosen university. You just need to provide the UCAS notification or visa denial documents within 72 hours of receiving the relevant notice. If you find a suitable replacement tenant, you can transfer the lease to them. We will conduct a qualifying review, and once they are confirmed eligible, they can take over your lease agreement.

Question 11

What should I do if I have special requirements?

Accepted Answer

We offer permanent accessible rooms that meet your needs as well as temporarily adjustable adaptive rooms. If you need more information, please contact our dorm team directly.

Question 12

How do I pay my rent?

Accepted Answer

You can make payments by logging into the Concurrent Portal (using your reference number and password). Payment methods can be chosen as direct debit or bank transfer.

Between Towns Court, Oxford

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