Question 1

What bills do I need to pay?

Accepted Answer

Most bills, including electricity, water, heating and Wi-Fi, are included in your rent. If you choose to watch live or on demand television you will need to pay for a TV licence.

Question 2

Do students have to pay TV licence?

Accepted Answer

If you watch live or on-demand TV, the Television Licensing Authority requires that you buy a TV Licence. For more information on this visit www.tvlicensing.co.uk.

Question 3

Where can I add or update my payment details?

Accepted Answer

You'll have the option to add your payment details when making a booking.

Question 4

Is there parking available at my property and how much does it cost?

Accepted Answer

Some of the properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property.

Question 5

When can I move in?

Accepted Answer

You can move in on or after the start date of your tenancy.

Question 6

How do I collect my key?

Accepted Answer

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

Question 7

Can my family or friends stay for a few nights after dropping me off?

Accepted Answer

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

Question 8

Where can I park to load up the car?

Accepted Answer

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

Question 9

Can I make repairs myself?

Accepted Answer

No. Your maintenance team will be happy to help with any repairs, so please log your maintenance request through their App.

Question 10

Can I view the property and room before booking?

Accepted Answer

They've created virtual tours for most of the properties but if you would like to see the property in person, you can get in touch with the amber agent.

Question 11

What should I do if I am going to be arriving later at night or early in the morning?

Accepted Answer

If you are arriving later at night or early in the morning, simply call our Emergency Control Centre and they'll arrange for someone to come out and let you in.

Question 12

Is cleaning provided?

Accepted Answer

It’s your responsibility to clean both your room and the shared areas of your flat. Find guidance on keeping your room and flat clean and tidy from the residence team.

Margaret Rule Hall, Portsmouth

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