Question 1

Can I have my courier pre-delivered before check-in?

Accepted Answer

It depends on the type of room you book, the best way is to contact the property team of the apartment and confirm. If possible, you need to write your full name and room number clearly on the package so that the staff can store it for you.

Question 2

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Accepted Answer

The main difference is the size of the building area, but each room has the same furniture, decoration style, etc. Note: There may also be other minor differences between apartment buildings in different cities.

Question 3

Can I switch if I don't like my room?

Accepted Answer

If other students cancel the room, or agree to exchange with you, you can contact the property management team of the apartment, and the staff will try their best to meet your needs. However, except for the different room types and different building areas, the configuration and facilities of each room are the same.

Question 4

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 5

How should I pay my rent?

Accepted Answer

You can choose to pay annually/quarterly/monthly.

Question 6

If the rent has not been paid when it is due, will it be directly deducted from my bank card?

Accepted Answer

Won't. You need to log in to your apartment system account and set up your payment method, pay online or pay by credit card at the front desk of the apartment, or pay by bank transfer, but bank transfer is usually used in special cases (such as online payment difficulties/ payment failure, etc.), we prefer the first two payment methods. When you submit your reservation request, you can choose your payment method.

Question 7

When do I need to pay the deposit?

Accepted Answer

When you submit your application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded at the end of your lease. The premise is that you successfully complete the check-out inspection (ie: no damage to the facilities in the room or other room cleaning problems). During this period, your deposit will be held by the deposit monitoring platform [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 10

Some Studio room types allow double occupancy, can my friend stay with me?

Accepted Answer

Yes, you need to reconfirm with the apartment whether the room type you choose allows double occupancy, and the co-resident needs to be a student.

Question 11

What kind of guarantor do I need to provide?

Accepted Answer

The guarantor needs to know about your occupancy and agree to your rent payment. If payment is delayed, the property will contact your guarantor. The guarantor must be at least 18 years old, have a full-time job, and have a fixed residence. Generally, the guarantor will be required to provide proof of residential address to verify identity.

Question 12

What is the difference between booking Buchanan View through acolyteliving and booking through other

Accepted Answer

1) You can get considerate and professional consulting services; 2) You can book exclusive listings of acolyteliving (subject to the inventory at the time of your booking); 3) You can get the combination of the most favorable price on the whole network, including but Not limited to rent reduction discounts, rent deduction discounts, acolyteliving exclusive cashback discounts, acolyteliving exclusive assistance discounts (telephone cards, IELTS quality courses, bedding sets, rice cookers), additional service discounts, invitations and gifts, event discounts, and combination discounts Please consult your consultant for details; 4) We provide a lower price guarantee. If you book on other apartment platforms and find the same apartment with a lower price, you can book through our platform, and we will simultaneously provide you with the same low price ( For details, please refer to the lower price guarantee clause).

Buchanan View

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