25/26AYCancellation Policy: Unless you have already collected the keys to the accommodation you may cancel your booking without penalty up to the 31st March 2025. All cancellations must be in writing via your online portal and through the Accommodation Supplier Hub, and if approved Accommodation Supplier shall release you and retain any advance rent payments. From the 1st of April 2025 onwards and unless you have already collected the keys to the accommodation, you may cancel your booking by writing or via your online portal and through the Accommodation Supplier Hub. the 7 days after you have accepted the offer online. If you do that, we will make no charge and will retain any advance payments. the 14th August 2025 where you will need to go through the cancellation process via your online portal and through the Accommodation Supplier Hub. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room. If a replacement Tenant is found for your Room before your contract start date, Accommodation Supplier will release you from your Tenancy Agreement after the new Tenant’s 7 Day Cooling-Off-Period has expired and they have signed the new Tenancy Agreement and paid the advanced rent. If a replacement Tenant is found for your Room after your start date, Accommodation Supplier will release you from your Tenancy Agreement seven days after the new Tenants Tenancy Agreement is signed or from the date the replacement student has moved in. If you have occupied the Room prior to this, you will be charged £50.00 to cover Accommodation Supplier’s costs of preparing the Room for the replacement Tenant. No Place No Pay (applicable to first year, postgraduate & rebooking students only) – If you are a prospective first year undergraduate or postgraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving the required grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or A copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by us within 48 hours from the date your results are published. Please email the documentation through the online portal via the Accommodation Supplier Hub by submitting a Cancellation request. On receipt of the required documentation it will be verified and, provided Accommodation Supplier are satisfied, Accommodation Supplier will cancel your agreement whilst retaining any advance rent paid. DENIED VISA CANCELLATION – if you are denied a VISA and as a result cannot enter the UK to partake in your University degree, then you can cancel your booking with no obligation to the contract, so long as evidence of the VISA denial is sent to Accommodation Supplier within 48 hours of the letter/correspondence date. On receipt of the required documentation it will be verified and, provided we are satisfied, Accommodation Supplier will cancel your agreement whilst retaining any advance payments. Important notice: Please note that upon check-in all documents required must be uploaded to the student’s portal. Students will not be checked in if there are missing documents or payments outstanding as set out in the payment schedule. By accepting the offer online, the tenant acknowledges they are entering into a legal binding contract. If the Tenant does not fully understand the nature of that contract, it is recommended that they take independent legal advice before signing. The Landlord reserves the right not to complete the Tenancy Agreement if the Tenant does not meet the required conditions or provide the required documents deemed suitable by the management. This right to withdraw also applies if the Tenant Is in breach of any other tenancy or other agreement entered into with the Landlord or any other company that is a subsidiary of United Student Management.

25/26AYCancellation Policy: Unless you have already collected the keys to the accommodation you may cancel your booking without penalty up to the 31st March 2025. All cancellations must be in writing via your online portal and through the Accommodation Supplier Hub, and if approved Accommodation Supplier shall release you and retain any advance rent payments. From the 1st of April 2025 onwards and unless you have already collected the keys to the accommodation, you may cancel your booking by writing or via your online portal and through the Accommodation Supplier Hub. the 7 days after you have accepted the offer online. If you do that, we will make no charge and will retain any advance payments. the 14th August 2025 where you will need to go through the cancellation process via your online portal and through the Accommodation Supplier Hub. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room. If a replacement Tenant is found for your Room before your contract start date, Accommodation Supplier will release you from your Tenancy Agreement after the new Tenant’s 7 Day Cooling-Off-Period has expired and they have signed the new Tenancy Agreement and paid the advanced rent. If a replacement Tenant is found for your Room after your start date, Accommodation Supplier will release you from your Tenancy Agreement seven days after the new Tenants Tenancy Agreement is signed or from the date the replacement student has moved in. If you have occupied the Room prior to this, you will be charged £50.00 to cover Accommodation Supplier’s costs of preparing the Room for the replacement Tenant. No Place No Pay (applicable to first year, postgraduate & rebooking students only) – If you are a prospective first year undergraduate or postgraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving the required grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or A copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by us within 48 hours from the date your results are published. Please email the documentation through the online portal via the Accommodation Supplier Hub by submitting a Cancellation request. On receipt of the required documentation it will be verified and, provided Accommodation Supplier are satisfied, Accommodation Supplier will cancel your agreement whilst retaining any advance rent paid. DENIED VISA CANCELLATION – if you are denied a VISA and as a result cannot enter the UK to partake in your University degree, then you can cancel your booking with no obligation to the contract, so long as evidence of the VISA denial is sent to Accommodation Supplier within 48 hours of the letter/correspondence date. On receipt of the required documentation it will be verified and, provided we are satisfied, Accommodation Supplier will cancel your agreement whilst retaining any advance payments. Important notice: Please note that upon check-in all documents required must be uploaded to the student’s portal. Students will not be checked in if there are missing documents or payments outstanding as set out in the payment schedule. By accepting the offer online, the tenant acknowledges they are entering into a legal binding contract. If the Tenant does not fully understand the nature of that contract, it is recommended that they take independent legal advice before signing. The Landlord reserves the right not to complete the Tenancy Agreement if the Tenant does not meet the required conditions or provide the required documents deemed suitable by the management. This right to withdraw also applies if the Tenant Is in breach of any other tenancy or other agreement entered into with the Landlord or any other company that is a subsidiary of United Student Management.