Question 1

Am I allowed to keep pets in my room?

Accepted Answer

Unfortunately, we are not allowed to have pets in our accommodation.

Question 2

Can I keep pets in the room?

Accepted Answer

Can't

Question 3

How do I pay?

Accepted Answer

You can use master or visa credit card to pay, offline bank transfer, etc.

Question 4

Can I have guests to stay?

Accepted Answer

Due to COVID-19 we are not allowing guest at all. In normal circumstances, wewould allow guests to stay overnight for up to two consecutive nights but they will need to sign in with the management team at reception and cannot have their own key/fob. Any guests must be with you at all times and cannot be left alone in your room – this is due to only you as the resident being fully aware of our health and safety processes and policies. We will notifying our residents of any changes.

Question 5

Can I have guests stay?

Accepted Answer

Due to the pandemic, we do not allow visitors. Under normal circumstances we will allow guests to stay overnight for a maximum of two consecutive nights, but they will need to speak to the management team at reception and will not be able to pick up a key.

Question 6

What do I need to bring?

Accepted Answer

All our apartments come complete with high-quality furnishings that provide ample storage and comfort. You can contact our booking consultant for a full inventory list before you move in. You will need to bring your own beddings and kitchen utensils as these are not provided. You can also purchase the kits from our partner Unikit Out (https://www.unikitout.com/?partner=Uninn) with our exclusive discount code.

Question 7

What do I need to bring?

Accepted Answer

All of our apartments are furnished with high quality furniture, providing ample storage space and comfort. You can contact our reservations consultants for a full checklist prior to your stay. You will need to bring your own bedding and kitchen utensils as these are not provided.

Question 8

Can I store my luggage in the room during summer holiday?

Accepted Answer

If you have renewed with us for the new academic year, we can store your luggage for your free of charge during the summer holiday. Contact our booking consultant for more details.

Question 9

Can I store my luggage in the room during the summer vacation?

Accepted Answer

If you renew your subscription with us for a new academic year, we can store your luggage for free during the summer.

Question 10

Is there any social space?

Accepted Answer

Yes, UNINN student accommodation has fantastic social space for students to socialise. There are usually on-site events held for tenants to meet more people, to understand the culture from all over the world and to be connected with UNINN staff. Unfortunately, due to the Covid-19 we have suspended hosting face-to-face social events this year. You are still welcome to use our social spaces, such as Karaoke room, cinema room, communal study area, etc., but just make sure all the government guidelines are followed. *Note: However, whether part of or all the communal areas and facilities can remain open may depend on current governmental instructions. We will keep consistent with the government's instructions. The final decision lies with UNINN accommodation management team.

Question 11

Is there a social space?

Accepted Answer

UNINN halls of residence have excellent social spaces for students to socialize and there are often events on site to allow tenants to meet more people. But now due to the pandemic, we have suspended in-person social events this year. You are still welcome to use our social spaces such as karaoke rooms, cinema rooms, communal study areas etc, but just make sure you follow all government guidelines.

Question 12

Does UNINN student accommodation provide cleaning service?

Accepted Answer

Regular cleaning services are provided in all communal areas including cluster kitchens. Residents are responsible for the cleaning of their own bedrooms. Please also be considerate to your flatmates and clean after yourselves in the communal kitchen if you’re staying in an ensuite bedroom. If you would like to book in additional deep cleans in your room, please speak to a member of the management team who can discuss the options with you and book in an additional clean at a time to suit you. Normally you will be responsible for taking your own rubbish to the bin. However if you’re in self-isolation, please report to the management team and we will arrange the rubbish collection from your door.

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