Question 1

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 2

What if I might be late and the check in slot time is not the same as my reserved time?

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click &amp;quot;Edit&amp;quot; in the check in summary of the apartment APP, and then choose a new check-in time that suits you.

Question 3

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 4

What is Internal “Health checks” for hot cities’ bookings？

Accepted Answer

Students will be asked to provide their university offer or a screenshot of the university portal showing their name and enough information to confirm the student has completed the application process.↵↵For a small sample of students, Supplier might check with their university partners if they can confirm the offers and information are genuine.↵↵If the student doesn’t reply to any of the 3 attempts, Supplier will have a red flat to this booking.↵↵If Supplier still cannot get any contact from the student, Supplier will cancel the booking.

Question 5

Book before 31st May 2021 for 21/22 academic year and you can cancel your booking before

Accepted Answer

1. This promotion is made in addition to Unite Students standard cancellation policies as set out on the website. These standard cancellation policies continue unaffected; 2. For the avoidance of any doubt this promotion only applies to tenancies for the 2021/22 Academic Year and not for any tenancies commencing before 4th September 2021; 3. In order to be eligible for this promotion you must book a room with Unite Students (in accordance with these terms) prior to 31st May 2021 and any application to cancel must be received by no later than the end of 31st May 2021; 4. After this date the standard cancellation terms apply; 5. This promotion only applies to all bookings made directly with Unite Students or via their international agents and expressly excludes any bookings made directly through universities or higher education institutions (including, for the avoidance of doubt, any made pursuant to a Nominations Agreement); 6. This promotion is not available for 2021/22 bookings in the following properties : Sky Blue Point, Coventry; Gosford Gate, Coventry; Heantun Point, Wolverhampton; Northernhay House, Exeter; Northfield, Exeter; Exeter Trust House, Exeter; Cavendish Place, Manchester; Beech Gardens, Birmingham; Queens Hospital Close, Birmingham 7. This promotion shall apply to tenancies of any length; 10. In line with all bookings an advance rent payment may be payable at time of booking (if applicable). In such situations the Advance rent payment will be refunded on confirmation of cancellation (again if applicable); 11. Exercise of this promotion will invalidate all other promotions including, without limitation, the £250 re-booker incentive and the £250 Group booking incentive; 12. Prior to exercise any existing customers must have made all outstanding payments due on their account to be entitled to benefit from this promotion; and 13. Unite Students reserves the right to remove or change this promotional offer at any time. In the event of Unite Students doing so any individuals who had completed tenancies prior to the change or removal will be entitled to benefit from this promotion unaffected.&amp;amp;quot;

Question 6

When is the due date for rent payment?

Accepted Answer

Please log in to the Account of Unite Students, enter the Booking page, and click on the Tenancy agreement file. In the YOUR PAYMENT SCHEDULE BREAKDOWN part of the document, you can find the deadline for paying rent and the corresponding rent amount. [DATE] is the rent payment deadline (the format is day/month/year) [AMOUNT] is the amount of rent that needs to be paid

Question 7

My check-in time is inconsistent with my appointment time (check in slot), and is it possible to che

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click "Edit" in the check in summary of the Unite APP, and then choose a new check-in time that suits you. The apartment will also provide emergency contact information, which can be dialed at the entrance of the apartment or in a prominent place at the front desk. Alternatively, you can call the apartment's Emergency Control Center (UK) on 03003031611, and they will coordinate staff to help you.

Question 8

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 9

How to pay rent?

Accepted Answer

There are two ways to pay the apartment rent, online payment or bank wire transfer 1. For online payment, please log in to the Account of Unite Students, click the Payments page, enter the rent amount to be paid in the dialog box, click the Pay button, and enter the payment card information. If it is a British savings card, select the Debit card type (the corresponding Billing address needs to be changed to a British address), if it is a Chinese credit card, select the Credit card type (the billing address remains the domestic address) 2. For bank wire transfer, please log in to the Account of Unite Students and click Booking page, download the Bank Transfer Info file, communicate with the bank in advance, and bring the corresponding materials to the bank counter or self-service money transfer machine for remittance. In the remittance postscript, please fill in the personal reservation information (refer to the content required in the bank_tranfer_info file). The wire transfer does not arrive in real time , please be sure to wire transfer 1-2 weeks before the deadline to ensure that the funds arrive on time. Since the bank will charge a cross-border payment service fee, please pay the required rent + service fee when paying the fee to ensure that the full amount arrives.

Question 10

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 11

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 12

When can I check in?

Accepted Answer

You can check in on the day when the contract period starts. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

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