Question 1

The online system is asking me to "make an immediate payment." What does this mean?

Accepted Answer

Don't worry. By clicking "Pay Now," you are only submitting your details to the secure payment gateway of the card processing center. Payment will only be made on the specified date, and the full amount will not be charged on the scheduled day.

Question 2

How can I get to know other students in the same apartment?

Accepted Answer

You may want to find people to live with or get to know other students in your apartment building, and you can seek help on the apartment's Facebook page.

Question 3

How to redeem the early bird discount for 2025/26?

Accepted Answer

Book your apartment room for the 2025/26 academic year to enjoy the early bird discount. Please note that you must meet the following criteria: 1) The rental period must not be shorter than 39 weeks 2) The start date of the rental must be from September 2025 3) Check-in must be successfully completed no later than September 30, 2025. The early bird discount will be directly deducted from your rental contract based on limited availability (already deducted in the contract). If you do not meet the apartment’s terms in the future, the apartment reserves the right to remove the early bird discount and request the difference in price.

Question 4

Check-out process?

Accepted Answer

You must move out of the room by 11 AM on the Tenancy End Date stated in the contract. Any items left in the room will be considered abandoned by the apartment, and a cleaning fee will be charged.

Question 5

When is the deadline for paying rent?

Accepted Answer

The payment deadline for the contracts of 44 weeks and 51 weeks is around August 2025. Please refer to the contract for specific details, and the explanation from the apartment provider shall prevail.

Question 6

Can my partner and I share a room or a studio apartment?

Accepted Answer

Some apartment types are available for double occupancy with an additional charge of 25%.

Question 7

What are the differences between booking through uhouses.com and other methods?

Accepted Answer

1) You can receive attentive and professional consulting services. 2) You can book exclusive listings from uhpd.com (based on the inventory available at the time of your booking). 3) You can access the best combination discounts available online, including but not limited to rent reductions, rent credits, exclusive cashback offers from uhpd.com, exclusive assistance discounts from uhpd.com, additional service discounts, and invitation rewards. For details on combination offers, please consult your advisor. 4) We offer a lower price guarantee. If you find the same apartment listed at a lower price on another apartment platform, you can book through our platform, and we will match that lower price (for details, please refer to the lower price guarantee terms).

Question 8

What is the Key collection pass for check-in?

Accepted Answer

Please log in to your apartment account. Close to your move-in date, you can click on Key Collection Pass to download and print it, and then bring this document with you for check-in. Please note that you need to complete the Begin induction first, and then this feature will be available closer to your move-in date.

Question 9

How to pay rent?

Accepted Answer

The apartment supports two payment methods: guaranteed card automatic deduction and bank wire transfer. 1. Guaranteed Card Automatic Deduction: On the payment due date, the apartment will automatically deduct the rent from the guaranteed card you have linked according to the payment schedule. Please ensure that there are sufficient funds in your guaranteed card on the payment day and that the issuing bank supports this transaction. 2. Bank Wire Transfer: If your guaranteed card cannot be used for rent payment, please make a bank transfer in advance. Before making the payment, communicate with your bank to determine the necessary documents needed for the wire transfer, and ensure you have the required materials ready. Also, ask the bank to assist in calculating the corresponding transfer fees to ensure the rent is received in full. Please strictly use the bank information provided by the apartment for payment (if you haven't received the apartment's bank account details via email and plan to use wire transfer for rent, please contact the apartment's email in advance to obtain the official payment information). Make sure to include the appropriate reference information, and be cautious of any third-party payment accounts. Finally, ensure the rent is fully received, and please send the remittance slip to the apartment for confirmation.

Question 10

What should I do if I want to terminate the agreement and move out?

Accepted Answer

If you wish to terminate your lease, you must notify the advisor or the apartment in writing, and you need to fill out the apartment's "Sublease Form." You will remain responsible for the rent until a new tenant is found or the lease term expires, whichever comes first. We cannot guarantee that we will find other tenants, as it becomes increasingly difficult as the academic year progresses. Please note that you will also be required to pay any management fees incurred during the reallocation process. Please refer to the apartment's subleasing terms.

Question 11

When can I move in?

Accepted Answer

You can check in on or after the lease start date. The apartment will notify you with check-in information and times as your check-in date approaches.

Question 12

Can I park in the apartment?

Accepted Answer

No, the apartment does not provide free parking.

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