Question 1

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 2

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click Review My Offer to enter the contract review interface, click CLICK HERE TO VIEW THE TENANCY AGREEMENT in the lower right corner again or enter the registered email to check the rent payment deadline on the contract. If you need to pay the rent, you can return to the homepage and click Review/Pay Statement to view the details of the payment plan. The corresponding key information is [Balance] The current total amount to be paid for this payment item [Due Date] Payment deadline (format day/month/year) Please pay the rent before the due date

Question 3

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click Review/Pay Statement to enter the payment interface, then tick the items that need to be paid, and click pay to enter the payment interface. The apartment supports online credit card payment (credit card is supported) or bank transfer 1. For online credit card payment, please ensure that the payment card type is one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Carefully fill in the cardholder information, and please ensure that the payment card has sufficient credit, and the bank is opened and supports payment behavior. Please note that payment cards do not need to be present in person. 2. For bank remittance, please contact the apartment to obtain the transfer account under the guidance of the consultant, and then complete the corresponding payment in the bank. However, please note that wire transfers can take several business days to arrive, so payment needs to be arranged in advance.

Question 4

Is an installment purchase possible?

Accepted Answer

If you have a valid UK guarantor, you can choose to pay the rent in three installments, in September, January and April. If there is no valid UK guarantor, full rent must be paid 1 month before the start of the contract.

Question 5

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 6

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 7

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 8

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

The deposit is a deposit and is not deductible from the rent. After the booking is completed, your deposit will be handed over to a third-party agency in the UK to keep the deposit. It will be refunded according to the degree of damage to the room facilities (severe damage) until the end of the lease period when you check-out Some or all of the deposit may be deducted, so you must report for repairs in time if any facilities in the room are damaged)

Question 9

Can I choose a roommate?

Accepted Answer

If you have other small partners who book together, you can contact our consultant teacher of uhomes, and we will try our best to help you arrange

Question 10

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in.

Question 11

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 12

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

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