iQ Hammersmith, London W6 7NL

Amazing

Excellent team and student accommodation!

I had a really positive experience at iQ Hammersmith. From the moment I arrived, the staff were incredibly friendly, welcoming and helpful, and everyone I came across made the environment feel really pleasant. The reception team in particular were fantastic. They were always approachable, cheerful and more than happy to help with any enquiries or questions. They genuinely went above and beyond to assist whenever something needed sorting, and they always did it with a great attitude. They were also a really funny and friendly bunch, which made such a difference and created a much more relaxed atmosphere. The assistant manager was also extremely nice, approachable and friendly, and was always willing to help when needed. The general manager was equally great — very helpful, enthusiastic and genuinely enjoyable to deal with. It was clear that the management team take pride in the building and in making sure people have a good experience. The cleaning team also deserve a mention. They were friendly, helpful and did a great job keeping the building looking clean and well maintained. Overall, everyone I came across was lovely, and it was genuinely a nice environment to spend time in. The building itself is also really nice. It’s modern, well looked after and comfortable, with excellent air conditioning throughout, which was a huge bonus. The whole place has a really good atmosphere, and the combination of the facilities and, most importantly, the staff makes it somewhere that leaves a very positive impression.

The staff at IQ, especially Ruth, Chris, Ron & Sal are very friendly, helpful people! Great place to stay, short or long term! Whatever your needs, these guys are here to help!

Stayed here for a planned 7-night booking through a third-party platform and had to leave early to move to an actual hotel. This is student accommodation, not a hotel, and should not be marketed as a place for travelers — the listing was misleading about amenities. We were in the middle of a heatwave and the room's heater could not be switched off, keeping the room at a constant 27-29°C according to their own wall thermostat. The listing advertised a "climatizer," which turned out to be a tiny desk fan, completely inadequate for the heat. We asked for another fan and to be moved to a different room — both requests were denied. The heat made it extremely difficult to sleep, and we felt unwell on several occasions. I became dehydrated, and we started getting static shocks off each other's skin — something that happens when you're exposed to that kind of overheated, dry environment for too long. Staff told us directly that bookings made through third-party platforms get assigned to the worst areas of the property. Our corridor was essentially empty of other guests, right next to a police station that was noisy throughout the day and night, with construction on the other side and directly across the street. Basic guest services were also a problem: we asked for two extra towels and were told it would cost £20 — unreasonable for a week-long stay in extreme heat with only one towel provided. Trash was not collected from the room during our stay either.

My experience at iQ Hammersmith has been deeply disappointing. For accommodation charging premium London prices, the standard of management, maintenance, cleanliness and resident support is shockingly poor. The building is marketed as modern, convenient student accommodation with attractive facilities, but the reality of living here has been completely different. The fire alarm situation has been one of the biggest problems. There have been repeated alarm disruptions, often with very little useful communication from management about what caused them, whether the issue was properly investigated, or what was being done to prevent it from happening again. Fire safety is not a minor inconvenience. Residents should feel confident that alarms, evacuation procedures and communication are being managed professionally. Instead, the repeated disturbances and lack of clear follow-up create unnecessary stress and seriously disrupt sleep, study and everyday life. The lifts have also been unreliable. When you are living on one of the higher floors, a lift problem is not a small inconvenience. It affects your ability to enter and leave the building comfortably, particularly when carrying luggage, groceries or laundry. Residents are paying for a properly functioning building, yet lift issues seem to occur without the level of urgency or communication one would expect. Updates are often inadequate, and residents are simply expected to tolerate the disruption. The cinema room and other advertised common facilities have also been disappointing. These amenities are prominently used to sell the accommodation, but their actual accessibility, upkeep and functionality do not match the impression given during booking. A cinema room is of no value if residents repeatedly face issues using it, if the equipment is not functioning properly, or if the space is poorly maintained and managed. Facilities should not exist merely for promotional photographs. They should be consistently available, clean and usable by the residents who are paying for them. Cleanliness in the common areas has frequently fallen below an acceptable standard. Corridors, shared spaces and other communal areas often do not feel properly cleaned or monitored. In a building occupied by so many residents, management should have a rigorous cleaning and inspection system. Instead, problems can remain unattended until residents repeatedly complain. The attitude of some staff members has made these problems even more frustrating. When residents raise legitimate concerns, they should be met with empathy, accountability and practical action. Instead, the response can feel dismissive, defensive or uncooperative. Issues are acknowledged verbally, promises are made, and then residents are left chasing for updates. There is a noticeable difference between listening to a complaint and actually resolving it, and unfortunately the latter often seems to be missing. Communication is another major weakness. Residents should not have to repeatedly visit reception or send multiple follow-up messages just to understand what is happening. If there is a fire alarm issue, lift failure, pest-control problem, maintenance delay or closure of a facility, management should communicate proactively and provide a realistic resolution timeline. Silence, vague assurances and repeated delays only make residents feel that their concerns are not being taken seriously. Based on my experience, I cannot recommend iQ Hammersmith. The location may be convenient, but convenience alone does not justify the rent or compensate for repeated disruptions, unreliable facilities, poor cleanliness and an unhelpful response when serious problems are reported. Management needs to make substantial improvements in maintenance, hygiene, communication, staff accountability and resident support before this accommodation can claim to provide the premium experience it advertises.

The room is clean, organised and the equipment is complete. The staff is very helpful. Wonderful living experience!

I was given a tour by Christopher yesterday, and he was very hospitable and helpful in touring me the place. Had a great experience!

The elevator didn’t work for the whole time I was there, it was a full year. Horrible place

Crucifyingly hot. 35 degrees in the rooms, no ventilation, staff don’t care. Maybe alright in the winter as a cheap stay but don’t go near it during hot weather.

Great accommodation experience at IQ :))

good experience

This is not an accomplishment this is an Oven in the London heat. Managemt do not care about your living conditions. Avoid

The rooms are very hot and uncomfortable.