Chapter London Bridge, London SE1 3QD

I would like to thank José for his proactivity and leadership, which, together with Luca’s talent and hard work, resolved my son’s furniture issue. I would also like to add a special thank you for Ashley’s thoughtfulness.

Voke was unbelievable. Best bartender I’ve come across in London - will definitely be back!

Buen edificio y buena seguridad

Excellent, comfortable, and cozy—recommended.

Lift takes 30 minutes to arrive.. Better not to book here

SO BAD THE WORST ACCOMMODATION EVER 1) just moved in ac is broken 2) don’t know what this system is only 1/5 lift come down at one time, always waiting for lift (10mins) DONT COME LIFT IS SO STUPID look at all these ppl waiting it’s a normal thing btw 3) BEEN WAITING FOR MORE THAN 20 MIN for a lift???! Isn’t that crazy 575pw and still be treated like this

This will be a very honest review. First of all: !!! there one receptionist girl ( dark short haired, dark skinned - i don’t know the name so i have to physically describe her so i don’t point at someone else- ) she was extremely disrespectful and condescending when she talked to me about my parcels. Whatever she explained could have been done in a nicer way, since i pay to be in this hotel-like accommodation and thus, the bare minimum is to Be Respcted and nicely spoken to. But rest of the staff are nice and helpful. • The building itself is just one block, like the rooftop terrace is closed around 11pm ( not sure about closing hours ) but when i try to take some fresh air in the terrace at late evening, i find it closed. The streets on which the building sits, are the busiest. Just in front of station. It certainly is practical. But still , for you to have a calm walk , you ll have to walk 10 mins or so, ( i personally don’t like the bustling vibe around the building. Also, unlike other student accommodation, there is no cinema room, no play room.. no where to hang around, unless it’s in the tiny reception where everyone walks by. So when in the building, you re either in skybar which feels enclosed in a way , or in reception that is tiny. Or mostly in your room 🤷🏼‍♀️ The wait for the lift is dramatically long. Like even 10 mins sometimes. And there will be crowds around noon and evening waiting for one lift. Not all lifts work at all times. So basically the whole building wld be sharing one or two lifts. So expect to arrive late to destination due to lift. • the building is high end, panoramic views, sleek design, so clean, it has a rooftop terrace and downstairs there s a café that serves bakeries and coffee + an accessible small restaurant, where u can pay for a quick lunch. Also, a big well equipped luxurious gym on top floor.

Absolutely unacceptable for over £600 per week. Avoid. All the high rating reviews are not even true, because this building is not even supposed to be accepting residents now. The building wasn't even ready when we were supposed to move in, so residents were sent to hotels. Then, less than halfway through the tenancy, the building effectively became uninhabitable — water and electricity were lost and residents had to leave. I was forced to move accommodation during my exam period because of this. There were also constant issues with heating, water, lifts and leaks while I was living in there. And now, around eight months after I left, Chapter has suddenly claimed they “overpaid” me without even stating how much or providing a calculation, while demanding repayment within 7 days, threatening debt collection and initiating a bank recall. Premium prices for shockingly poor management from start to finish. By far the worst accommodation experience I've had. Strongly recommend looking elsewhere.

The positive reviews are getting much more likes than the negative ones, which raises the question if they are trying to push their own rating up on Google despite the huge inadequacies of the building last year as stated in the other posts and that everyone had to move out in Dec 2025.

Spectacular site I definitely recommend excellent facilities

Una experiencia muy buena Recomendado al 100 por ciento Todos los servicios geniales

I am a hotel guest and my stay is excellent!!!

Una experiencia maravillosa, excelente servicio al cliente y hospitalidad. Super recomendados

Lovely building with incredible views. Shaq and Charlie are also very nice and helpful

I had a wonderful stay at Chapter London Bridge. The location is excellent, just minutes from London Bridge and next to the sharp. Excellent view from my room. Everything was clean, comfortable, and well maintained. The staff were so friendly, welcoming, and always happy to help. It was a very pleasant experience and I would definitely recommend staying here.