Chapter Aldgate, London E1 1FA

Chapter Aldgate is such an amazing student accomodation for students who are coming to study in the best city in the world. All the staff are super friendly and are very chill. The staff will try their best to help you with anything you need. Whenever I need something fixing in my room or shared kitchen I would go downstairs to Armando and he would put in a work order immedietly and it would be fixed within 2 days. The security guards are very good at their job and love to make conversations with students. At 12pm at night I locked myself out of my room and asked the night guard Joad (Jay) to please open the door. He said sure and came up straight away. The staff are amazing and I would stay here again. On the first day of moving in Armando would help me with whatever I needed and would talk with me and my dad about advice for living in London. He went above and beyond and is such a nice guy that many other students love to talk with him during their spare time and ask for advice on how to decorate their rooms and more. Overall, an amazing student accomodation and an even more amazing staff that operate it.

I’ve always had a great experience here, and a big part of that is because of Armando at reception. He is always so kind, friendly, and welcoming whenever I come in. He has a genuinely positive attitude and always makes you feel comfortable and looked after. His excellent customer service really makes a difference. Thank you, Armando, for always being so welcoming!

I highly recommend for 1st years

Best Student Accommodation ever

great memories in this dormitory

I stayed here for 2 months, and I can honestly say that my entire experience was a massive disappointment from start to finish. If I hadn't been bound by the agency/organization I came with, I would have packed my bags and left on the very first day. Right from check-in, we faced severe issues. We were initially assigned a room on the first floor with a broken window, which posed a serious security risk. We later found out that this window had been left unfixed for over a month. We were placed in a temporary room with the promise that they would follow up and keep us updated, but they completely ignored us for days. Then, out of nowhere, they abruptly showed up and demanded that we pack everything immediately to move into another room the next day, without any prior notice or flexibility. Customer service and communication are virtually non-existent. The reception staff is consistently rude, dismissive, and unhelpful. The woman who introduces herself as the manager is particularly combative, unwelcoming, and aggressive. Whenever we asked for the slightest assistance—even basic things like carrying luggage or asking routine questions—the staff treated it as a huge burden. Worse still was the complete lack of privacy and respect. On multiple occasions, staff members entered our room without knocking while we were inside, claiming they needed to check something. When we confronted them and stated that entering without knocking or permission is unethical and unacceptable, they simply dismissed our concerns by saying, "These are our rules." There is also obvious favoritism and unfair treatment. When we asked for bare essentials like extra coat hangers or even a basic pillow, we were flatly told that they could not provide them and that we had to buy them ourselves. Yet, another friend staying in the exact same accommodation had all of these essentials provided without issue. The living conditions themselves are frustrating. The lack of air conditioning inside the rooms makes staying here unbearable during warm days. There were times we felt physically sick from the heat and literally had to leave the room in the middle of the night just to breathe. Cleanliness is well below acceptable standards; basic cleaning is not properly maintained, and if you request anything extra, they charge you for every single thing. By the time you buy all the basic household essentials that they refuse to supply, the hidden costs add up significantly. For the amount of money you spend here, you could easily stay somewhere far better. I strongly advise anyone against booking here, especially for long-term stays. The rude attitude of the staff—particularly the manager—combined with the lack of privacy, poor hygiene, and zero accountability makes this place entirely unacceptable.

We stayed here for 2 months and, unfortunately, we were extremely disappointed with our experience. From the very first day we arrived, we constantly had different problems and received very little support from the staff when we tried to get them resolved. The first issue we had was with the window in our room, which could not be properly closed. We were told that it had already been like this for about a month, and we were promised a room change. However, we were given no update for almost a month. Then, suddenly, we were told that we had to leave our current room within just a few days. The lack of communication and consideration throughout this process was extremely frustrating. We were especially disappointed with the female manager at the reception. Whenever we tried to raise an issue, she did not seem interested in finding a solution. Her tone and attitude were extremely rude and unprofessional, and we never felt that she genuinely wanted to help. Throughout our stay, we experienced problems almost every single day. Instead of making our stay easier, the staff often made things more stressful. Even when we asked for basic assistance, we were usually told that they could not help us or that certain things were not available. For example, when we requested some basic items for our room, we were simply told that they could not provide them. However, another friend of ours who checked in during the same period was given exactly the same items. It was very frustrating to see such inconsistent treatment between guests. On top of that, we were also disappointed with the overall cleanliness, communication and quality of service. For guests staying for a longer period, we expected at least a basic level of care and professionalism, but unfortunately, we never felt valued as guests. After paying for a 2-month stay, we expected much better service and, most importantly, a more professional and solution-oriented approach when problems occurred. Instead, the entire experience was stressful and extremely disappointing. During our last week, staff entered our room on two separate mornings without knocking and then left. We were inside the room at the time, so having people enter without knocking made us feel extremely uncomfortable and uneasy. We went to reception to ask why this had happened. Instead of receiving an apology or a proper explanation, the female manager at reception simply told us, “These are the rules here,” and then started arguing with us. It is honestly unbelievable that a manager would argue with a guest in a situation like this. Of course, a hotel or accommodation can have its own procedures and policies. However, when a guest raises a legitimate concern about someone entering their occupied room without knocking, the appropriate response should not be to argue with them. At the very least, the situation should be explained, the guest’s discomfort should be acknowledged, and the issue should be handled in a professional and respectful manner. Honestly, we found it very difficult to understand how someone with this attitude can be working in a management position. There seems to be a serious lack of understanding when it comes to how to communicate with guests and how to handle a guest who has a legitimate complaint. For someone in a management position, arguing with a guest instead of listening to their concern and trying to resolve the situation is simply not professional. I would definitely not recommend staying here, especially for anyone considering a long-term stay.

We stayed at this hotel from 12th to 25th August 2026 and had a really lovely experience. The hotel is very cosy and welcoming, and our room, although not very large, was comfortable and had everything we needed. Having a small kitchen was especially convenient - perfect for preparing a quick snack or keeping food and drinks in the fridge. The location is excellent. The Underground is only about a 5-minute walk away, with very easy and direct connections to central London. The main railway stations for trips to places such as Oxford, Edinburgh and other destinations can also be reached within around 30 minutes. The Tower of London and Tower Bridge are within walking distance, about 15 minutes away. The staff were extremely friendly, welcoming and helpful throughout our stay. Whenever we had a question or needed advice, they were always happy to help. There are also plenty of cafés, restaurants and shops nearby, which makes the location even more convenient. We really enjoyed our stay and felt very comfortable here. A great choice for a longer stay in London, and we would happily stay here again. Highly recommended!

Logement propre et idéalement placé. Le personnel est vraiment très gentil, disponible et à l'écoute. Seuls points négatifs, une seule chaise et un bureau, pas pratique pour manger à 2, et les remontées d'odeurs de canalisation.

Late night checkin was very convenient, since the flight arrived in the night. They have a 24/7 counter. Whatever we asked, the staff helped us. Location is great, very central and connected to everything!