Question 1

Can I bring my pet with me?

Accepted Answer

As much as we love pets, unfortunately, they’re not allowed in our accommodation unless they are registered service animals – sorry!

Question 2

When can I move in?

Accepted Answer

About two months before your move-in date (selected when booking), you’ll be able to book a move-in slot that works for you. If you need any support for accessibility or travel reasons, be sure to let us know at this stage. If you need an early check-in, we may be able to help too, just reach out to your Residence Team and they’ll be happy to let you know availability and pricing.

Question 3

Can I pick my own room?

Accepted Answer

Absolutely! You can choose the floor, flat, and room numbers that you want. The Residence Team can help you figure out which room would be best for you.

Question 4

Am I allowed to smoke at the property?

Accepted Answer

All our student accommodation is smoke-free, so please use designated smoking areas outside the buildings or in the courtyards.

Question 5

Can I/my friends park at the building?

Accepted Answer

Most of our buildings don’t have allocated visitor parking, but there are nearby locations for you to park. Contact the Residence Team at your chosen location for more information.

Question 6

Do I need a deposit?

Accepted Answer

Unlike many other providers, we don’t require a deposit to secure your booking. Instead, we ask for an advance rent payment, which we’ll take off your first rent instalment. It’s like a little gift to yourself when September rolls around!

Question 7

How do I wash my clothes?

Accepted Answer

There are on-site laundries with washers and dryers at all our locations. You can pay for these via an app on a pay as you go basis.

Question 8

How do I make a booking?

Accepted Answer

Simply click the book button on the room type you want, you can then follow the instructions on the screen to secure your room. If you have any issues or questions, just reach out to the Residence Team at your chosen location who will be more than happy to assist.

Question 9

Can I live with friends?

Accepted Answer

Definitely! If you’re interested in living in a cluster flat with your friends, just let us know who you want to live with, and we’ll do our best to make it happen. Be aware, we are more likely to be able to facilitate this early in the year, with many sites selling out the closer we get to September.

Question 10

How do I know who I’m living with?

Accepted Answer

We don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via our residents groups that are shared prior to check-in or by asking your site team to provide you with information such as gender, year and uni.

Question 11

Can I cancel after booking?

Accepted Answer

We work on a 5 day “cooling off” period. This means that should you need to, you can cancel your booking within 5 days of signing your tenancy agreement, as long as you have not yet moved in. If you need to cancel after the “cooling off” period, we’ll allow it in certain circumstances, like if your UK visa is refused or you don’t make the grades for your chosen university. Just make sure to send us your UCAS notification or visa refusal documentation within 72 hours of receiving it. You can also transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. We’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.

Question 12

What if I have additional needs?

Accepted Answer

We have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact the Residence Team directly.

Portswood House, Southampton

Get up to £50 cashback on referrals

Get up to £50 cashback on referrals

Available Room Types

Bronze Studio

Features

Silver Studio

Features

Platinum Studio

Features

Platinum Accessible Studio

Features

Gold Studio

Features

Available Room Types

Bronze Studio

Features

Silver Studio

Features

Platinum Studio

Features

Platinum Accessible Studio

Features

Gold Studio

Features

Community Amenities

Book Your Room

Available Room Types

Bronze Studio

Features

Silver Studio

Features

Platinum Studio

Features

Platinum Accessible Studio

Features

Gold Studio

Features

Available Room Types

Bronze Studio

Features

Silver Studio

Features

Platinum Studio

Features

Platinum Accessible Studio

Features

Gold Studio

Features

Fees & Payments

House Rules

Cancellation Policy

No Visa No Pay

No Place No Pay

Refund Guarantees Time Limit

Details

Pets Policy

Double Occupancy Policy

Renewal Policy

Early Move-in Policy

Refund Policy

Room Assignment Policy

Room Change Policy

Subletting Policy

Termination Policy

Smoking Policy

Check-out Guide

Price Trend

Price Trend

Portswood House FAQs

FAQs

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