The main student finance contact number for students in England is 0300 100 0607. Lines are open Monday to Friday, 8am to 8pm, and Saturday, 9am to 4pm. Have your Customer Reference Number (CRN) ready before you call, because the adviser cannot discuss your account without it.
That one number handles most questions about undergraduate loans, payments and applications. But Student Finance England (SFE) runs several other lines for specific situations, and calling the right one first saves you a long wait and a transfer. This guide lists them all in plain terms, with the Darlington postal address and the fastest ways to get an answer.
london City properties
Find your perfect student accommodation
Student Finance Contact Number List for England
| What you need help with | Phone number | Opening hours |
| General enquiries (most students) | 0300 100 0607 | Mon to Fri 8am to 8pm, Sat 9am to 4pm |
| Text relay (hearing or speech impairment) | 18001 then 0300 100 0607 | As above |
| EU and non-UK students (Student Finance Services) | 0141 243 3570, or +44 141 243 3570 from abroad | Mon to Fri, office hours |
| Postgraduate loans | 0300 100 0031 | Mon to Fri 8am to 6pm |
| Advanced Learner Loans | 0300 100 0619 | Mon to Fri 8am to 8pm, Sat 9am to 4pm |
| Complaints (Student Loans Company) | 0300 100 0601 | Office hours |
Opening hours can change around bank holidays and during peak season, so check the official gov.uk contact page before calling if the date matters.
Calls to 0300 numbers cost the same as calls to a standard landline number starting 01 or 02, and are usually included in your phone plan's inclusive minutes.
Student Finance Darlington Contact: The Postal Address
Student Finance England is based in Darlington, which is why so many people search for the "Darlington contact". There is no public counter to visit. You deal with SFE by phone, online or by post.
Main postal address for Student Finance England:
Student Finance England PO Box 210 Darlington DL1 9HJ
For EU and non-UK students (Student Finance Services Non UK Team):
Student Finance Services PO Box 89 Darlington DL1 9AZ
For Advanced Learner Loans:
Advanced Learner Loan PO Box 302 Darlington DL1 9NQ
When you post anything, write your full name and Customer Reference Number on every page. Loose pages without a CRN are the most common reason documents get delayed. Use a tracked postal service for anything original, such as a passport, and keep photocopies.
Is There a Student Finance England Email Address?
No, not for general questions. SFE does not publish a public email address for everyday enquiries. Instead, you send secure messages through your online account at gov.uk/student-finance, where you can also upload documents, check your application status and see your payment schedule.
If SFE asks you to send something specific by email, such as a scanned document, they will give you the address and a reference to use. Only use an email address that SFE has given you directly. Be wary of any message asking for your bank details or login by email, since that is a common phishing tactic.
How to Contact Student Finance England Faster
Calling in the wrong week can mean a long hold. A few habits make a real difference.
Call at quiet times. The busiest periods are late August and September, when results come out and first payments are due, and the first few days of each term. Mid-week mornings, soon after lines open, are usually quieter than Mondays, lunchtimes or evenings.
Check your online account first. A large share of calls are about things the account already shows: whether a payment is scheduled, whether a document was received, or what evidence is still needed. Logging in takes two minutes and often answers the question outright.
Have everything ready. Keep your CRN, your university name and course, your bank details, and any letter or reference number to hand. If you are calling about household income, have your parents' or partner's details ready too.
Know which line to use. EU students, postgraduates and Advanced Learner Loan applicants each have their own number. Starting on the right one avoids being transferred. If you are an EU national, check our guide to European student finance in the UK first, since your eligibility decides which support you can ask about.
If your question is about when money will land, our guide to student finance payment dates explains the termly schedule, and if you have not applied yet, read when you should apply for student finance before calling.
Contact Numbers for Wales, Scotland and Northern Ireland
Student finance is run separately in each UK nation, and you apply to the one where you normally live, not where your university is. If you live in Scotland, Wales or Northern Ireland, SFE cannot help with your account.
- Wales: Student Finance Wales, 0300 200 4050.
- Scotland: Student Awards Agency Scotland (SAAS). Find current contact details on the SAAS website.
- Northern Ireland: Student Finance NI. Find current contact details on the Student Finance NI website.
Always confirm these numbers on the official site for your nation, since they are updated from time to time.
What SFE Can and Cannot Help With
SFE can help with your application, the evidence you need to send, household income assessment, when and how you are paid, changes to your course or circumstances, and missing or late payments.
SFE cannot help with your university's own bursaries or scholarships, which your university handles, or with repaying your loan after you leave, which is managed by the Student Loans Company repayment service. For budgeting around your loan, our guide to creating a student accommodation budget in the UK walks through rent, food and bills.
When to Complain or Appeal
If you are unhappy with how SFE handled something, you can make a complaint to the Student Loans Company on 0300 100 0601 or in writing. This is for service problems, such as long delays or incorrect information.
If you disagree with a decision, for example about whether you are eligible or how much you can get, that is an appeal, not a complaint. You request an appeal using the official form from gov.uk. Keep copies of everything you send and note the date and name of anyone you spoke to.
Frequently Asked Questions
What is the student finance contact number?
For students in England, the main number is 0300 100 0607. Lines are open Monday to Friday 8am to 8pm, and Saturday 9am to 4pm.
What is the Student Finance Darlington contact address?
The main postal address is Student Finance England, PO Box 210, Darlington, DL1 9HJ. EU and non-UK students use PO Box 89, Darlington, DL1 9AZ.
How do I contact Student Finance England online?
Log in to your account at gov.uk/student-finance to send secure messages, upload documents and check your application and payment status.
Does Student Finance England have an email address?
There is no public email address for general enquiries. Use your online account for secure messages, and only email SFE at an address they give you for a specific request.
What is the student finance number for EU students?
EU and non-UK students contact Student Finance Services on 0141 243 3570, or +44 141 243 3570 from outside the UK.
How much does it cost to call student finance?
Calls to 0300 numbers cost the same as a standard 01 or 02 landline call and are usually included in your plan's inclusive minutes.
What do I need before I call student finance?
Your Customer Reference Number, your university and course details, and any letter or reference SFE has sent you. Have household income details ready if your call is about them.
When is the best time to call Student Finance England?
Mid-week mornings soon after lines open tend to be quieter. Avoid late August, September and the first days of each term if you can.
Wassup
Instagram??
Final Word
The student finance contact number you need most of the time is 0300 100 0607, with the Darlington PO Box 210 address for post and your online account for everything else. Pick the right line, call at a quiet time, check your account first, and have your CRN in front of you. Those four steps turn a frustrating hour on hold into a ten minute call.